Manager, Customer Operations at Loop

Chicago, Illinois, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain, Software, FintechIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessTeam LeadershipOperations ManagementProcess ImprovementCustomer Relationship ManagementSoftware ServicesSupply ChainAIProduct Expertise

Questions & Answers

Common questions about this position

Is this role remote or in-office?

This is an in-person role based in Chicago with the expectation to be in the office.

What benefits are offered for this position?

Benefits include premium medical, dental, and vision insurance with 100% premiums covered for you, 401k plan, unlimited PTO, generous professional development budget, and physical and mental fitness subsidies.

What experience and skills are required for this role?

Candidates need 6+ years in SaaS, logistics, technology or related fields with progression, 3+ years managing teams in customer operations or support, experience developing talent and building scalable teams, excellent communication skills, data-driven leadership, and a team player attitude in a fast-paced environment.

What is the salary for this position?

This information is not specified in the job description.

What makes a strong candidate for this Manager role?

Strong candidates have demonstrated career progression, proven team management in customer operations, talent development experience, excellent communication across stakeholders, data-driven problem-solving, and enthusiasm for joining an early-stage, fast-growing company.

Loop

Simplifies payments with advanced technology.

About Loop

The company's main product simplifies payments in a complex industry, utilizing advanced technologies to streamline the process.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$63.2MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Automotive & Transportation, Enterprise SoftwareIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Professional Development Budget

Physical and Mental fitness subsidies

Commuter Benefits

Risks

Increased competition may pressure Loop's market share and pricing.

Regulatory changes in Saudi Arabia could impact Loop's operations.

Cybersecurity threats pose risks to Loop's reputation and customer trust.

Differentiation

Loop's platform streamlines shipment document capture and invoice matching efficiently.

Partnerships with major players like J.P. Morgan enhance Loop's market credibility.

Loop's expansion into Saudi Arabia showcases its global reach and adaptability.

Upsides

AI integration boosts Loop's invoice matching accuracy and fraud detection.

Blockchain technology offers Loop enhanced transparency and security in payments.

IoT growth allows Loop to provide real-time tracking and analytics services.

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