Manager, Customer Operations

Chicago, Illinois, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain, Software, FintechIndustries

Requirements

Candidates should possess at least 6 years of experience in SaaS, logistics, technology, or related fields, demonstrating a clear progression and growth trajectory. They must also have a minimum of 3 years of experience managing teams within customer operations, support, or technical support roles, alongside proven experience in developing talent and building scalable teams. Strong verbal and written communication skills are essential, allowing for effective interaction with customers, technical stakeholders, and individuals at all levels.

Responsibilities

The Manager, Customer Operations will ensure customer satisfaction is met and improved over time by building a best-in-class customer experience, and will build and develop the customer operations team to deliver value to Loop’s customers and serve as the first point of contact for them. They will iterate and improve Loop’s operational and support infrastructure, including people, process, and systems as the company grows, create standard operating procedures, manage customer relationships, and ensure Loop’s software and services exceed customer expectations. This role also involves leading with data and a can-do attitude to address challenges and functioning as a team player within a fast-paced, growing environment.