Learning & Development Team Lead (Operations)
Clipboard Health- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
Employment Type: Full-Time Location Type: Remote Salary: [Not specified]
We are seeking a Manager, Contact Center Operations to join our Insurance Operations leadership team. This critical role is responsible for ensuring our front-line agents operate at peak performance, managing our onshore sales and service teams of approximately 50 agents. Reporting to the Director of Insurance Operations, you will collaborate with product, engineering, and business analytics teams to analyze performance data, optimize workflows, and develop systems and feedback loops to consistently achieve sales and service goals.
This position is ideal for someone who thrives in a fast-paced, high-volume environment and can lead with structure, accountability, and a commitment to continuous improvement. If you are passionate about owning frontline performance, hold a high bar for results, and are adept at solving problems at their root, this role is for you.
Jerry is building the first super app to help people optimize all aspects of owning a car, covering insurance, buying/selling, registration, loans, safety, repairs, parking, and more within a $2T U.S. market. Since launching with insurance in 2019, we have expanded to offer loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have grown to over 5 million customers, raised $240 million in funding, achieved 40X revenue growth, and scaled our team to 250 employees across 4 countries.
Digital platform for car insurance and services
Jerry is a digital platform that helps car owners manage their expenses by providing a mobile app called AllCar™. This app allows users to compare insurance policies, refinance car loans, and monitor repair costs, while also rewarding good driving habits. Jerry stands out from competitors by offering a user-friendly experience that can lead to significant savings, with some users reporting reductions in insurance payments of up to $300 per month. The company's goal is to simplify car ownership by providing a comprehensive solution for insurance, financing, and maintenance.