Manager, Commercial Renewals at Culture Amp

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, HR TechnologyIndustries

Requirements

Ideally 1-3 years of experience in revenue roles focused on retention, expansion or new business
Proven background in the SaaS industry
Strong communication and presentation skills to engage with HR professionals and executives
Experience building and managing relationships within mid-market organizations
Experience with sales methodologies such as MEDDPICC, forecasting, negotiation tactics, value and team-selling and overall pipeline management
Proficiency in leveraging data and analytics for decision-making and influencing customer strategies
Highly organized, strong time management skills and proactive

Responsibilities

Lead the Commercial RM team responsible for driving customer contract renewals to achieve renewal and expansion goals
Drive a customer-first approach, ensuring timely and strategic engagement throughout the contract lifecycle
Provide strategic direction, operational oversight, and performance coaching to ensure the team meets or exceeds renewal and expansion targets
Partner closely with Sales, Customer Success, Legal, Finance, Operations to streamline renewal workflows and improve operational efficiency, while driving revenue growth and delivering exceptional customer experiences
Provide regular reporting on renewal and expansion forecasts, and risks to senior leadership
Foster a culture of accountability, collaboration, and continuous improvement

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementContract RenewalsRevenue RetentionTeam LeadershipPerformance CoachingOperational ExcellenceCross-Functional CollaborationSalesCustomer SuccessRenewal Workflows

Questions & Answers

Common questions about this position

What is the compensation for the Manager, Commercial Renewals role?

The estimated On Target Earnings (OTE) range is listed for this role, with the compensation package including additional components beyond the OTE salary.

Is this role remote or does it require office work?

This information is not specified in the job description.

What skills and experience are required for this position?

Ideal candidates have 1-3 years in revenue roles focused on retention, expansion or new business, proven SaaS industry background, strong communication skills, experience with sales methodologies like MEDDPICC, forecasting, negotiation, and proficiency in data analytics.

What is the company culture like at Culture Amp?

Culture Amp fosters a culture of accountability, collaboration, and continuous improvement, with a people-first approach and a mission to make a better world of work.

What makes a strong candidate for the People Leader, Commercial Renewals role?

Strong candidates are strategic, people-first leaders with SaaS revenue experience, proven leadership in renewals and expansion, and skills in cross-functional collaboration, data-driven decision-making, and sales methodologies.

Culture Amp

People analytics platform for employee engagement

About Culture Amp

Culture Amp provides a people analytics platform aimed at improving employee engagement, performance, and retention within organizations. The platform includes tools for gathering and analyzing employee feedback, conducting performance reviews, and monitoring goals. By utilizing powerful analytics and action planning features, Culture Amp helps businesses make informed, data-driven decisions to enhance workplace culture and employee experience. Unlike many competitors, Culture Amp focuses specifically on the HR technology sector, which is rapidly expanding as companies prioritize employee engagement. The company operates on a subscription-based model, offering various pricing tiers tailored to the size of the organization and the features needed.

Melbourne, AustraliaHeadquarters

2009Year Founded

$267.4MTotal Funding

SERIES_FCompany Stage

Data & Analytics, ConsultingIndustries

1,001-5,000Employees

Benefits

Employee Share Options Program

Professional Development Budget

Mental Health Support

Monthly Camper Life Allowance

Team budgets dedicated to team building activities and connection

Paid Vacation

Paid Holidays

Extended year-end breaks

Excellent parental leave and in work support program available from day 1 of joining Culture Amp

5 Social Impact Days a year to make a positive impact on the community outside of work

Home Office Stipend

Medical insurance coverage for you and your family (Available for US & UK only)

Risks

Emerging HR tech startups offering cheaper solutions threaten Culture Amp's market share.

Rapid AI advancements may require Culture Amp to invest heavily to stay competitive.

Data privacy concerns and regulatory changes could impact Culture Amp's operations in key markets.

Differentiation

Culture Amp integrates AI to streamline HR feedback analysis, enhancing efficiency.

The acquisition of Orgnostic boosts Culture Amp's data analytics capabilities significantly.

Culture Amp's People Analytics product offers a unified platform for comprehensive workforce insights.

Upsides

Neera Desai's appointment as GM could strengthen Culture Amp's North American market presence.

Collaboration with Sonder emphasizes employee wellbeing, potentially leading to new wellness features.

AI integration in feedback analysis allows HR teams to focus on strategic initiatives.

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