Manager, Client Success at CVS Health

Woonsocket, Rhode Island, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, RetailIndustries

Requirements

3+ years’ experience consulting, project management, HealthTech, corporate healthcare, or provider/payor functions
3+ years of experience working on cross-functional teams, internally and externally
Ability to travel on a limited basis (10-15%)
Bachelor’s degree or equivalent experience

Responsibilities

Ensure a seamless experience for members joining new or renewing existing Medicare and Medicaid plans by preparing our store colleagues to support members in-store shopping journeys
Identify opportunities to improve the in-store experience and maximize value for our members, stores, manufacturer partners, and health plans
Represent the voice of the colleague and customer internally and advocate for initiatives to improve their experiences
Support program expense tracking and invoicing including card fees, print expenses, supply chain, etc
Deliver health plan and store reporting to account managers, Store Operations, and Merchandising
Navigate the day-to-day of a dynamic entrepreneurial team in a fluid and emerging space while balancing communication needs, stakeholder management, and timelines

Skills

Account Management

Project Management

Strategic Analysis

Data Analytics

Stakeholder Management

Reporting

Invoicing

Cross-functional Collaboration

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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