Manager, Agent Product Management at Decagon

San Francisco, California, United States

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$240,000 – $285,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Technology, SaaSIndustries

Requirements

8+ years of experience across Product, Strategy & Operations, Consulting, or similar hybrid fields
2+ years managing and developing high-performing teams (5+ reports ideal)
Experience as a Group Product Manager, Strategy Lead, or Professional Services/Consulting leader delivering complex client or platform initiatives
Strong technical intuition — comfortable understanding AI agent design, product architecture

Responsibilities

Lead, coach, and scale a team of 5+ Agent PMs, focused on delivering enterprise-grade AI agents
Drive execution across complex strategic accounts, supporting APMs in navigating executive stakeholders, enterprise roadmaps, and AI adoption strategies
Establish operational and quality standards — ensuring consistent delivery, documentation, iteration, and internal best practices
Partner with Product, Engineering, and GTM leadership to bring customer insights into platform strategy and influence the product roadmap
Act as a strategic voice on accounts, occasionally stepping in to unblock mission-critical builds, shape roadmaps, or guide executive conversations

Skills

Product Management

AI Agents

LLMs

Conversational AI

Customer Experience

Strategy

Operations

Scaling Processes

Cross-functional Collaboration

Playbooks

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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