Management Consulting Manager – Energy Retail Utilities at Accenture

Toronto, Ontario, Canada

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Utilities, Energy RetailIndustries

Requirements

5+ years experience in Utilities Retail and Business Process Design
Strong knowledge of Energy Transition, Demand Side Management, and Digital Customer Strategy
Intermediate proficiency in Functional Design and User Experience (UX) Design
Proven ability to manage consulting engagements, lead client relationships, and advise on complex transformation programs
Experience in Meter-to-Cash, customer operations, or utility program design
Strong analytical, facilitation, and communication skills
Fluent in French speaking and writing
English is required (fluent speaking and writing)

Responsibilities

Lead and advise clients on customer transformation, contact center modernization, and digital customer strategy in the context of energy transition and DSM initiatives
Analyze, design, and document new business processes that enable efficient delivery of customer and energy programs, including conservation, electrification, and distributed energy solutions
Facilitate workshops with stakeholders to define requirements, align on functional outcomes, and ensure integration across business and technology teams
Leverage analytics and customer insights to identify opportunities for improving customer experience and advancing energy efficiency goals
Collaborate with cross-functional teams (including SONG and technology partners) to implement digital and operational solutions aligned with utilities transformation objectives
Mentor and guide team members, fostering excellence in business process design and stakeholder management
Support the continued growth of Accenture’s Energy Retail Practice, contributing thought leadership in areas such as customer innovation, energy transition, and DSM strategy

Skills

Key technologies and capabilities for this role

Utilities RetailBusiness Process DesignCustomer TransformationContact Center ModernizationDigital Customer StrategyEnergy TransitionDSM ProgramsStakeholder WorkshopsCustomer InsightsAnalyticsDecarbonizationElectrification

Questions & Answers

Common questions about this position

What experience is required for this Management Consulting Manager role?

Candidates need 5+ years experience in Utilities Retail and Business Process Design, strong knowledge of Energy Transition, Demand Side Management, and Digital Customer Strategy, intermediate proficiency in Functional Design and User Experience (UX) Design, and experience in Meter-to-Cash, customer operations, or utility program design.

What language skills are required for this position?

Fluency in French speaking and writing is required, along with English fluency due to regular interactions with stakeholders across Canada, the US, and other countries.

Is this a remote position, or is there a location requirement?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Management Consulting Manager position?

A strong candidate will have proven ability to manage consulting engagements, lead client relationships, advise on complex transformation programs, and possess strong analytical, facilitation, and communication skills.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

Land your dream remote job 3x faster with AI

Try Jobo Free