Managed Services Specialist

Employment Type: Full-time

Position Overview

The Managed Services Specialist is a key member of the Managed Services team, responsible for the intake, processing, and execution of Managed Services deliverables. This role collaborates closely with Performance Management Design/Creative, SEO, and DigAd teams to ensure the complete deployment of strategies on behalf of Dealer Inspire’s dealer and OEM partners. We are seeking individuals with digital marketing experience who are eager to join a dynamic team, contribute their expertise, and continuously learn. This is an exciting and growing business offering opportunities to develop strategic and cohesive marketing campaigns for clients, working alongside other marketing specialists and designers to create custom solutions for client websites and other digital marketing assets.

Responsibilities

• Partner with Performance Managers and Managed Services Coordinators in the execution of Managed Services deliverables for Dealer Inspire’s dealer and OEM partners.
• Manage and qualify a queue of incoming managed services requests.
• Review submitted requests and provide feedback to requesters if information is missing or incomplete to ensure timely execution.
• Edit submissions from Performance Managers and Clients before forwarding to the Design team to ensure accurate and complete requests.
• Coordinate with Design, SEO, DigAd, and compliance teams to review requests and deliver complete and effective connected marketing strategies.
• Review and Quality Assurance (QA) copy and images for all Managed Services page builds before forwarding to the client for review.
• Monitor the progress of Managed Services requests against expected Service Level Agreements (SLAs).
• Become a subject matter expert for the Dealer Inspire (DI) platform in executing marketing services strategies.
• Partner with management to identify efficiency and process improvements.
• Perform other tasks as assigned.

Skills and Competencies Required

• Excellent customer service and relationship-building skills.
• Must be a team player with strong cross-collaborative skills.
• Must be highly organized, punctual, and detail-oriented.
• Excellent time management skills and the ability to prioritize effectively in a fast-paced, dynamic environment.
• Fast learner with a strong interest in new technologies.

About Cars Commerce

At Cars Commerce, we are dedicated to simplifying every aspect of car buying and selling. We strive to connect the industry with simplified and tierless technology to enhance, measure, and drive local automotive retail. Our offerings include the No. 1 most recognized marketplace, Cars.com, industry-leading digital experience platform, Dealer Inspire, trade and appraisal technology, AccuTrade, and the new Cars Commerce Media Network. Cars Commerce is essential for success in the automotive industry.

Our core values emphasize collaboration, with a belief that we "Rise Together" by putting people at the center of everything we do. We foster an environment that is "Open to All," encouraging open-minded communication and valuing diverse thinking. We also prioritize "Caring to Challenge" and "Taking Ownership," promoting a competitive yet respectful spirit where we focus on the future while acting in the present. Our foundation is built on "Doing the Right Thing," even when it's difficult, demonstrating integrity. This shared commitment to our values makes Cars Commerce a place where growth is inevitable.

As a U.S. News & World Report Best Company to Work For in 2024, we are committed to the employee experience. We are recognized among the top 20% of companies in our industry based on critical factors like quality of pay, benefits, and work-life balance.