Managed Services Manager at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Project management skills
Customer handling skills
Fair knowledge of technology
Broad knowledge of corporate policies, products, markets, and processes
Understanding of business management principles and practices
Skills in management, planning, problem solving, innovation, analysis, communication, and negotiation
Experience as a Program Manager and Escalation Manager

Responsibilities

Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure the team works with the Customer's IT service management team and that all HP service delivery team members are knowledgeable about the Customer's critical IT services and business objectives
Responsible for customer relationship management and overall delivery of the Service solution
Acts as Customer's single IT management focal for all service-related issues, technical escalations, and customer integration actions
Serves as the customer’s single point of contact for all service issues and actions and is the customer’s remote service advocate within HPE
Effectively establishes overall goals and develops action plans to achieve results; communicates information to management and peers about actions taken to reach solutions
Provides direction and leadership to the GMS support teams based on organization vision and strategic direction
Strives to make continuous improvements to key processes, seeks to meet business objectives while contributing to the overall success of the department/organization
Holds people accountable to meet organization goals, meets goals set for Performance Management Initiative, motivates and recognizes individuals within team
Coordinates with the Assigned Account Team (AAT), the GMS customer relationship, and service delivery for GMS Solutions
Responsible for the overall delivery of the GMS solution

Skills

Project Management

Customer Management

ITIL

ITSM

IT Operations

Hybrid IT

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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