Managed Services Manager at Hewlett Packard Enterprise

Istanbul, Istanbul, Turkiye

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Bachelor’s degree or relevant experience in IT support
Five years in customer support environment, program management or relevant experience
Knowledge of Managed Services
Fluency in Turkish and English language
ITIL knowledge
Customer facing, Partner and Account Management skills
Superior communication skills (customer and internal HPE) - interact at all levels, across all geographic regions
Program/Project management skills
Analytical skills, ability to isolate and solve problems and to create, maintain and follow processes
Be flexible and proactive
Ability to handle multiple tasks at the same time without supervision and ability to prioritize
Time management skills and ability to work with tough timelines
Financial acumen
Ability to properly maintain technical and case documentation
Additional Skills: Accountability, Action Planning, Active Learning, Active Listening, Business Growth, Business Planning, Coaching, Commercial Acumen

Responsibilities

Manage and own relationship with local delivery partners/service providers and end customers
Collaborate closely with local account teams, vendors and HPE delivery teams and stakeholders
Ensure delivery to end customer meets contractual obligation
Coordinate technical and non-technical escalations for one or more customers
Be a management partner and extension of customer’s IT management structure
Be a single point of contact for customer related escalations
Document activities and action plans
Manage PO process for respective 3rd party vendors
Participate in respective ITIL processes as per contract
Participate in or lead Continuous Process Improvement projects within the different accounts
Deliver strategic account support
Identify and contribute to projects to improve product support, customer satisfaction and team efficiency
Manage project financials
Conduct internal trainings
Lead or contribute to internal quality, process and practice improvement projects

Skills

Program Management

Escalation Management

Customer Relationship Management

Service Delivery

Account Management

Stakeholder Collaboration

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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