Major Account Manager at Auctane

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, Logistics, Shipping, SoftwareIndustries

Requirements

Bachelor’s degree preferred
Minimum of Four (4) years’ field sales experience required
Minimum of Two (2) years’ relationship management experience
Excellent verbal and written communication skills
Strong professional presence; comfortable working with C-level
Strong customer relationship management skills
Strong analytical and organizational skills
Proven ability to be a strategic problem solver
Working knowledge of Microsoft Office applications
Salesforce experience
Small parcel shipping and/or eCommerce industry experience desired
Ideally located in Atlanta, GA; Jacksonville, FL; Orlando, FL; Tampa, FL or Fort Lauderdale/Miami Metro

Responsibilities

Manage a strategic book of business
Annually increase portfolio revenue
Prepare an annual plan for each assigned managed account to grow USPS volume
Conduct quarterly QBR’s with assigned managed accounts
Introduce new technologies, products and features
Increase the profitability of each account
Take ownership of the customer experience post-sales
Identify growth opportunities within the client base
Develop multi-layered relationships in each account
Understand and align with the growth plans of the business
Build strong internal and external customer relationships
Act as the key point of contact (POC) for assigned customer’s day-to-day needs
Provide customer profiles to executive management
Effectively negotiate issues that may arise to retain and grow the volume
Be a product expert and communicate the value in new products/features to assigned accounts
Stay abreast of industry news, innovations, trends, and best practices. Communicate and make recommendations that fit the business needs of each assigned account

Skills

Key technologies and capabilities for this role

Account ManagementSalesCustomer RetentionRevenue GrowthEcommerceShipping LogisticsUSPSPartner ManagementCustomer Satisfaction

Questions & Answers

Common questions about this position

What is the location requirement for this Major Account Manager role?

The role ideally requires candidates located in major metro areas including Atlanta, GA; Jacksonville, FL; Orlando, FL; Tampa, FL or Fort Lauderdale/Miami Metro. Remote work is not explicitly mentioned.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key responsibilities does the Major Account Manager handle?

Responsibilities include managing a strategic book of business, annually increasing portfolio revenue, preparing annual plans to grow USPS volume, conducting quarterly QBRs, introducing new technologies, and building strong internal and external relationships.

What are Auctane's company values and team environment like?

Auctane's values are Win as One, Delight Customers, and Deliver Great Outcomes. The Major Account Management team is growing and highly qualified, focused on driving client growth, with perks like a fully paid international President's Club trip, global kickoff in Austin, and rooftop happy hours.

What makes a strong candidate for the Major Account Manager position?

Strong candidates should be industry experts in technology solutions and carrier services, skilled at driving revenue growth, managing key accounts, conducting QBRs, and building multi-layered relationships with clients and internal teams.

Auctane

Provides shipping and logistics technology solutions

About Auctane

Auctane provides a suite of technology solutions, including ShipStation, Stamps.com, Packlink, ShipEngine, and Metapack, to address logistic challenges with same-day delivery, intuitive shipping software, and a network of 3PL providers. The technology orchestrates the movement of millions of letters and packages globally, serving over 1,000,000 customers annually and reaching 250 countries and territories.

4301 Bull Creek Rd, Austin, TX 78731, USAHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Data & AnalyticsIndustries

1,001-5,000Employees