Logistics Specialist at Plaid

Singapore

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, HardwareIndustries

Requirements

Bachelor’s degree or higher; preference for Logistics Management, Supply Chain, or related fields
2+ years of experience in logistics systems operations or exception handling, with familiarity in ERP/WMS/TMS system logic
Proficiency in Excel/SQL for data analysis and root cause identification
Strong sense of accountability, ability to multitask

Responsibilities

Manage order dispatching from overseas ERP systems to logistics partners’ platforms, ensuring timely and accurate processing
Resolve order dispatch failures and data discrepancies by coordinating with warehouse and IT teams for rapid troubleshooting
Optimize ERP order-to-logistics-channel matching rules (e.g., prioritizing delivery speed or cost efficiency) based on business requirements
Conduct regular testing and validation of system rules to ensure logical and efficient order allocation
Monitor real-time status of last-mile shipments to identify exceptions (e.g., delivery delays, lost parcels, address errors)
Proactively address exception tickets from logistics partners, collaborating with carriers and customer service teams to drive resolutions
Develop standardized workflows for recurring issues (e.g., customs clearance failures, last-mile delivery failures) and implement process improvements
Compile weekly/monthly reports on exception order types, volumes, and resolution progress
Investigate root causes of ticket surges (e.g., system failures, carrier service fluctuations, promotional impacts) and propose actionable optimization strategies
Track key performance metrics (e.g., delivery timelines, logistics exception rates) and drive corrective actions
Collaborate with IT teams to enhance ERP system functionalities and improve order automation efficiency
Partner with customer service teams to communicate logistics exceptions proactively, minimizing client inquiries and complaints
Work with overseas warehouse operations to refine outbound processes and reduce logistics issues caused by upstream operations

Skills

ERP

Order Management

Logistics

Order Dispatching

Supply Chain

Plaid

Connects financial accounts to apps securely

About Plaid

Plaid simplifies financial data management for individuals and businesses by connecting various financial accounts to apps and services. Its main product is a set of APIs that allow developers to integrate financial data into their applications, enabling users to track spending, initiate payments, and access financial services all in one place. Plaid serves a wide range of clients, including app developers and financial institutions, and is used by popular apps like LendingTree and Square. Unlike many competitors, Plaid focuses on providing a comprehensive and scalable platform that supports various financial use cases, such as transactions and identity verification. The company's goal is to enhance the way users interact with their financial data, making it easier and more secure.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$714.3MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

We've got you covered: From medical, life, and 401ks, we’re here to support your physical, mental, and financial wellbeing.

Everyone is an owner: We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids.

Vacation your way: We want to make sure you have time to meet your personal needs with unlimited PTO and two weeks of synchronous, company-wide vacation.

Grow your skills: Every Plaid is in control of their career development with our learning stipends, tools, and trainings.

Risks

Increased competition from API-based banking solutions like FIS's Code Connect platform.

Potential legal challenges, such as PNC's lawsuit over trademark issues.

Demand for enhanced transparency and security in financial data sharing.

Differentiation

Plaid offers seamless financial data integration through robust APIs for diverse clients.

Plaid's Pay by Bank for Bill Pay provides a cost-effective recurring payment solution.

Plaid's strategic partnerships enhance its value proposition in payroll and payment sectors.

Upsides

Plaid's expansion into the Triangle area indicates growth and increased hiring potential.

Partnership with Dwolla enhances Plaid's presence in the secure payments sector.

Collaboration with Ansa expands market reach through pay-by-bank capabilities for merchants.

Land your dream remote job 3x faster with AI

Try Jobo Free