[Remote] Logistics Customer Service Representative (Work From Home) at Remote

Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Supply Chain, 3PLIndustries

Requirements

Candidates must have proven routing experience with wholesalers. Experience in 3PL, logistics, or supply chain environments is preferred. Strong customer service and communication skills are essential, along with knowledge of routing guides, retailer compliance, and wholesale shipping requirements. Proficiency in WMS, a typing speed of 40+ WPM, excellent attention to detail, problem-solving skills, multitasking ability, and proficiency in Microsoft Office Suite and communication tools are also required.

Responsibilities

The Logistics Customer Service Representative will act as the main point of contact for assigned clients, coordinate routing to wholesalers, retailers, and other partners in compliance with client-specific requirements, and track orders using Warehouse Management Systems (WMS) to address delays or discrepancies. Responsibilities include scheduling carrier pickups, submitting routing requests, following up on shipments, collaborating with warehouse teams to ensure accuracy in picking, packing, and shipping, and managing returns, cancellations, and other exceptions while keeping clients updated.

Skills

Routing

Customer Service

Logistics

Supply Chain

Warehouse Management Systems (WMS)

Microsoft Office Suite

Communication

Problem-Solving

Attention to Detail

Multitasking

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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