Logistics Customer Service Representative (Work From Home)

The Logistics Customer Service Representative will act as the main point of contact for assigned clients, coordinate routing to wholesalers, retailers, and other partners in compliance with client-specific requirements, and track orders using Warehouse Management Systems (WMS) to address delays or discrepancies. Responsibilities include scheduling carrier pickups, submitting routing requests, following up on shipments, collaborating with warehouse teams to ensure accuracy in picking, packing, and shipping, and managing returns, cancellations, and other exceptions while keeping clients updated.