Local Operations Manager at Vacasa

Burlington, Vermont, United States

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$50,000 – $55,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Vacation RentalIndustries

Requirements

Strong communication skills (professional in email, phone calls, video calls, and texts)
Handy-person skills (ability to perform light home maintenance such as changing light bulbs, fixing door hinges, unclogging toilets)
Technical computer skills on all forms of hardware (laptops, tablets, mobile devices)
Availability to work Sunday through Saturday, including early mornings and evenings as needed
Ability to work well under pressure in an agile, fast-paced environment
Excellent time management skills with ability to change activity frequently and cope with interruptions
Highly responsive and reliable
Strong attention to detail
Prior housekeeping experience (a plus)
Adhere to all company policies and procedures
Physical abilities: stand, sit, walk for extended periods; reach overhead and below waist; push, pull, lift up to 25 pounds regularly; lift/move up to 50 pounds occasionally; bend, stoop, squat, kneel, twist
Own reliable transportation (frequent travel between worksites)

Responsibilities

Oversee operations in assigned location, managing a specific portfolio of properties
Develop and grow relationships with property owners by proactively communicating and becoming the subject matter expert on those properties, ensuring they are clean, maintained, and well cared for
Meet and maintain Vacasa standards and metrics (e.g., NPS, standard unit appearance, efficiency)
Manage a budget for the portfolio, adhering to set annual costs and performing cost-benefit analysis
Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
Support team with escalated guest and homeowner concerns by responding to emails, calls, and tickets
Partner and assist Business Development Representative when new units join the portfolio
Perform light home maintenance (e.g., light bulbs, fix door hinges, unclog toilet)
Establish and maintain open, collaborative relationships with fellow regional team members and upper management
Provide cross-coverage for manager and Co-LOM(s) when necessary
Conduct regular inspections prior to guest and owner arrivals
Occasionally perform housekeeping and maintenance duties

Skills

Team Management

Budget Management

Property Maintenance

Customer Service

Communication

Cost-Benefit Analysis

Owner Relations

Vacasa

Vacation rental management and property services

About Vacasa

Vacasa operates in the vacation rental market, providing property management services to homeowners and travelers. The company manages vacation rental properties for homeowners, taking care of marketing, booking, cleaning, and maintenance to help them maximize their rental income. Vacasa uses technology to optimize pricing and streamline operations, which helps ensure high occupancy rates and positive guest experiences. Unlike many competitors, Vacasa also offers additional services such as interior design and real estate brokerage, enhancing support for property owners. The goal of Vacasa is to deliver strong financial returns for homeowners while creating memorable stays for guests.

Portland, OregonHeadquarters

2009Year Founded

$617.2MTotal Funding

IPOCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees