Lider de Loja at Santander

Timbaúba, Pernambuco, Brazil

Santander Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, FinanceIndustries

Requirements

  • Certificação CPA 10 – ANBIMA (CPA20 or CEA preferred)
  • Graduação completa (pós-graduação preferred)
  • Experience in positions as Gerente de Relacionamento PF or PJ
  • Mobilidade for visits
  • Experience with gestão de pessoas
  • Think Customer – Penso no Cliente
  • Embrace Change – Impulsiono a mudança
  • Act Now – Atuo com rapidez
  • Move Together – Trabalho em equipe
  • Speak Up – Falo abertamente

Responsibilities

  • Gerenciar a unidade de negócio (Loja ou PAB), garantindo que as ações sejam direcionadas para o aproveitamento das oportunidades comerciais, atendimento e infraestrutura
  • Impulsionar o resultado e a carreira do time (treinando e capacitando)
  • Supervisão e atendimento de clientes que frequentam a loja, garantindo a excelência da experiência
  • Fazer gestão do NPS e da necessidade diária de vendas, quando necessário, implementar ações de melhorias
  • Zelar pela qualidade, de acordo com normas e procedimentos estabelecidos pelo banco e órgãos reguladores
  • Visitar a Microregião, fomentar novos negócios e conquistar novos clientes
  • Ações de engajamento com o time

Skills

Key technologies and capabilities for this role

Gestão de EquipeGestão de VendasAtendimento ao ClienteNPSCPA-10ANBIMAGerente de RelacionamentoMobilidade

Questions & Answers

Common questions about this position

What benefits does this position offer?

The role includes variable compensation (PLR + RV), medical and dental assistance, meal and food allowances, complementary pension, life insurance, childcare/nanny aid, Gympass or Totalpass, transportation voucher, Nascer program, Be Healthy program, and PAPE support.

What is the salary for the Lider de Loja position?

This information is not specified in the job description.

Is this a remote position or does it require being in the office?

The role involves managing a store (Loja or PAB), supervising clients in the store, and visiting the microregion, indicating it is an on-site position in Brazil.

What skills and experience are required for this role?

Key requirements include CPA 10 certification (CPA20 or CEA preferred), complete graduation (post-graduation preferred), experience as PF or PJ Relationship Manager, mobility for visits, and people management experience. The role values competencies like Think Customer, Embrace Change, Act Now, Move Together, and Speak Up.

What is the company culture like at Santander?

Santander emphasizes a horizontal culture across clusters like Specialist, Leader, Head, and Partner, valuing diversity, growth, learning, passion for people, customer focus, challenging the market, and teamwork.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters
1902Year Founded
$75MTotal Funding
POST_IPO_DEBTCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Health, dental, & vision
401k
Flexible PTO
Parental & sick leave
Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.
'Quishing' attacks pose a growing threat to consumer security.
Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.
The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.
Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.
Santander's renewable energy financing highlights commitment to sustainable investments.
Proactive cybersecurity measures enhance customer trust and protect digital assets.

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