Lider de Loja at Santander

Curitiba, Parana, Brazil

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, FinanceIndustries

Requirements

Think Customer – Penso no Cliente
Embrace Change – Impulsiono a mudança
Act Now – Atuo com rapidez
Move Together – Trabalho em equipe
Speak Up – Falo abertamente
Certificação CPA 10 – ANBIMA (CPA20 or CEA preferred)
Graduação completa (pós-graduação preferred)
Experience in positions as Gerente de Relacionamento PF or PJ
Mobilidade for visits
Experience with gestão de pessoas

Responsibilities

Gerenciar a unidade de negócio (Loja ou PAB), garantindo que as ações sejam direcionadas para o aproveitamento das oportunidades comerciais, atendimento e infraestrutura
Impulsionar o resultado e a carreira do time (treinando e capacitando)
Supervisão e atendimento de clientes que frequentam a loja, garantindo a excelência da experiência
Fazer gestão do NPS e da necessidade diária de vendas, quando necessário, implementar ações de melhorias
Zelar pela qualidade, de acordo com normas e procedimentos estabelecidos pelo banco e órgãos reguladores
Visitar a Microregião, fomentar novos negócios e conquistar novos clientes
Ações de engajamento com o time

Skills

Key technologies and capabilities for this role

Gestão de EquipeAtendimento ao ClienteVendasNPSCPA-10ANBIMAGerente de Relacionamento

Questions & Answers

Common questions about this position

What benefits does the Store Leader position offer?

Benefits include variable compensation (PLR + RV), medical and dental assistance, meal and food allowances, complementary pension, life insurance, childcare/nanny aid, Gympass or Totalpass, transportation voucher, Nascer program, Be Healthy program, and PAPE support.

What is the salary for the Lider de Loja role?

This information is not specified in the job description.

Is the Lider de Loja position remote or does it require being in the office?

The role involves managing a store or PAB unit, supervising clients in the store, and visiting the microregion, indicating it is an on-site position in Brazil.

What skills and experience are required for the Store Leader position?

Key requirements include CPA 10 certification (CPA20 or CEA preferred), complete graduation (post-graduation preferred), experience as PF or PJ Relationship Manager, mobility for visits, and people management experience.

What is the company culture like at Santander for this role?

Santander emphasizes a horizontal culture across four clusters: Specialist, Leader, Head, and Partner, valuing diversity, customer focus, embracing change, acting quickly, teamwork, and speaking openly.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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