Lider de Loja at Santander

Fazenda Rio Grande, Parana, Brazil

Santander Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries

Requirements

  • Think Customer – Penso no Cliente
  • Embrace Change – Impulsiono a mudança
  • Act Now – Atuo com rapidez
  • Move Together – Trabalho em equipe
  • Speak Up – Falo abertamente
  • Certificação CPA 10 – ANBIMA (CPA20 or CEA preferred)
  • Graduação completa (pós-graduação preferred)
  • Experience in positions as Gerente de Relacionamento PF or PJ
  • Mobilidade for visits
  • Experience with gestão de pessoas

Responsibilities

  • Gerenciar a unidade de negócio (Loja ou PAB), garantindo que as ações sejam direcionadas para o aproveitamento das oportunidades comerciais, atendimento e infraestrutura
  • Impulsionar o resultado e a carreira do time (treinando e capacitando)
  • Supervisão e atendimento de clientes que frequentam a loja, garantindo a excelência da experiência
  • Fazer gestão do NPS e da necessidade diária de vendas, quando necessário, implementar ações de melhorias
  • Zelar pela qualidade, de acordo com normas e procedimentos estabelecidos pelo banco e órgãos reguladores
  • Visitar a Microregião, fomentar novos negócios e conquistar novos clientes
  • Ações de engajamento com o time

Skills

Key technologies and capabilities for this role

Gestão de EquipeAtendimento ao ClienteVendasNPSCPA-10ANBIMAGerente de Relacionamento

Questions & Answers

Common questions about this position

What benefits does the Store Leader position offer?

Benefits include variable compensation (PLR + RV), medical and dental assistance, meal and food allowances, complementary pension, life insurance, childcare/nanny aid, Gympass or Totalpass, transportation voucher, Nascer program, Be Healthy program, and PAPE support.

What is the work location for the Lider de Loja role?

The position is based in Brazil, involving management of a store or PAB unit, client attendance at the store, and visits to the microregion.

What skills and qualifications are required for this position?

Key requirements include CPA 10 certification (CPA20 or CEA preferred), complete graduation (post-graduation preferred), experience as PF or PJ Relationship Manager, mobility for visits, and people management experience. Valued competencies are Think Customer, Embrace Change, Act Now, Move Together, and Speak Up.

What is the company culture like at Santander?

Santander promotes a horizontal culture with clusters like Specialist, Leader, Head, and Partner, valuing diversity, growth, learning, passion for people, challenging the market, customer focus, and teamwork.

What makes a strong candidate for the Lider de Loja role?

Strong candidates have CPA 10 certification (preferably CPA20 or CEA), a complete degree (post-graduation is a plus), experience as a PF or PJ Relationship Manager, people management experience, and mobility for visits, along with the competencies like customer focus and teamwork.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters
1902Year Founded
$75MTotal Funding
POST_IPO_DEBTCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Health, dental, & vision
401k
Flexible PTO
Parental & sick leave
Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.
'Quishing' attacks pose a growing threat to consumer security.
Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.
The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.
Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.
Santander's renewable energy financing highlights commitment to sustainable investments.
Proactive cybersecurity measures enhance customer trust and protect digital assets.

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