Licensed Optician (implied by job title and responsibilities involving prescriptions)
Ability to work with prescriptions from optometrists and ophthalmologists
Knowledge of lenses, spectacle frames (style, weight, color), and optical products for adults and children
Ability to provide excellent member service in person and over the phone
Ability to explain procedures, communicate openly and honestly, and maintain a friendly demeanor
Understanding of club policies, procedures, compliance, and GOLD Member Standards (Greet, Anticipate, Appreciate)
Ability to access and read production/financial performance reporting
Commitment to team work, inclusion, diversity, safety, speed, agility, innovation, and accountability
Responsibilities
Dispensing spectacles and other optical products to adults and children based on prescriptions
Advising and assisting patients with lenses and spectacle frames (style, weight, color)
Verifying order data entry and comparing Rx to original prescription for accuracy
Completing proper order filing procedures using the ABC system
Delivering sales through excellent member service in person and over the phone
Explaining procedures included under the exam fee
Supporting club policies, procedures, and compliance
Ensuring flawless execution, addressing/escalating member concerns, and maintaining a safe/positive environment
Embracing inclusion, diversity, collaboration, and team goals
Delivering GOLD club standards: GAA, fast/friendly/full/fresh/clean service, grand opening look, stocked planograms, accurate signage, clean/organized areas
Carrying out job functions as assigned with honesty, integrity, and member focus