Licensed Optician (implied by job title and responsibilities involving prescriptions and dispensing)
Ability to verify order data entry and compare prescriptions for accuracy
Knowledge of optical products, lenses, frames (style, weight, color), and prescription reading (e.g., using lensometer)
Skills in taking measurements and ensuring correct frame selection for prescription power
Excellent member/customer service skills, including in-person and phone communication, explaining procedures, and maintaining a friendly demeanor
Ability to educate patients on product benefits and recommend products to meet sales goals
Understanding of club policies, procedures, compliance, and financial/performance reporting
Commitment to safety, inclusion, diversity, teamwork, speed, agility, innovation, and GOLD Member Standards (Greet, Anticipate, Appreciate)
Responsibilities
Dispense spectacles and other optical products to adults and children based on prescriptions from optometrists and ophthalmologists
Advise and assist patients with lenses and spectacle frames, including style, weight, and color
Verify order data entry, compare Rx to original prescription, and ensure accuracy in the system
Complete proper order filing procedures using the ABC system
Provide excellent member service in person and over the phone, explaining exam fee procedures openly and honestly
Take measurements, select correct frames for Rx power, read prescriptions on the lensometer
Notify customers timely of product readiness, advance orders in the system (received, notified, dispensed), and handle money transactions
Educate patients on product benefits and recommend products to achieve sales and metric goals
Support club policies, ensure safe/positive environment, deliver GOLD club standards, maintain clean/organized displays, and escalate concerns as needed