Licensed Customer Care Advocate

Columbus, Ohio, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Insurance, Pet CareIndustries

Requirements

Candidates must hold a valid Property & Casualty Producers License, possess at least 5 years of customer care experience, and demonstrate a strong commitment to providing exceptional service. Familiarity with insurance products and a passion for pet well-being are also desired.

Responsibilities

The Customer Care Advocate will interact with customers via various channels to educate them on insurance and non-insurance products, ensuring they understand the benefits of protection for their pets. They will also expand coverage, optimize performance tracking, maintain data integrity, and adhere to company policies and guidelines while performing other assigned duties.

Skills

Customer Service

Communication

Data Entry

Ticketing Software

Insurance

Compliance

Problem Solving

Pumpkin

Pet insurance and wellness plans provider

About Pumpkin

Pumpkin.care provides pet insurance and wellness plans aimed at making veterinary care more affordable for pet owners. Their insurance plans cover up to 90% of eligible vet bills, which helps pet parents manage costs related to routine care, accidents, and illnesses. The company operates on a subscription model, where customers pay a monthly or annual premium for coverage. In addition to insurance, Pumpkin.care offers preventive care wellness products, including services like check-ups and vaccinations, to support pet health. Unlike many competitors, Pumpkin.care emphasizes a people-first culture and provides valuable resources and advice from veterinary professionals, enhancing their role as a pet health expert. The goal of Pumpkin.care is to ensure that all pets have access to quality veterinary care without financial strain.

New York City, New YorkHeadquarters

2019Year Founded

ACQUISITIONCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Risks

Increased competition from new entrants like Lemonade Pet Insurance challenges market share.

Potential claim processing delays could lead to customer dissatisfaction.

JAB Holding's acquisition may disrupt operations or alienate existing customers.

Differentiation

Pumpkin offers up to 90% coverage on eligible vet bills, easing financial strain.

The company provides tailored wellness plans, catering to specific breeds and health conditions.

Pumpkin's partnership with PetMeds expands its reach to over 2 million active customers.

Upsides

Growing demand for pet telehealth services enhances Pumpkin's accessibility and convenience.

Interest in personalized wellness plans aligns with Pumpkin's tailored offerings.

Collaboration with veterinary clinics offers bundled services, increasing value for customers.

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