Lending Operations Senior Manager at Credit Karma

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Financial Services, LendingIndustries

Requirements

Establish and enhance operational compliance for CKM's lending products
Collaborate closely with product, member success, deposit operations, engineering, legal, compliance, and risk teams
Identify, assess, and mitigate risks as a first line of defense
Cultivate a culture of compliance, ethical conduct, and risk awareness
Lead a team of subject matter experts, providing guidance, mentorship, and fostering a conducive working environment
Conduct regular one-on-ones to align cultural and business objectives, prioritize critical tasks, and coach for high performance

Responsibilities

Develop, implement, and maintain a thorough review process of lending regulations, procedures, and compliance training materials in collaboration with product, engineering, risk, member success, and other teams
Establish clear roles and responsibilities for a centralized lending operations function covering various lending products and credit disputes
Coordinate development and delivery of ongoing education on applicable regulations, banking policies, and procedures for lending team members and member success agents
Ensure all lending operations comply with federal, state, and local regulations
Oversee regulation-specific reviews, identify issues and patterns, conduct root cause analysis, and formulate proposals/decisions for risk management and compliance resolution
Supervise implementation of corrective actions and validation as required
Serve as a first line of defense compliance resource for lending operations
Work with Internal Monitoring team for continuous monitoring to enhance first-line compliance accuracy, promote automation, and ensure consistency and effectiveness
Prepare and present analyses on regulatory adherence to banking partners and management, including trend analysis and remediation
Coordinate with internal Monitoring for responses to internal audit or regulatory examination requests and findings
Manage compliance-related vendor relationships and support/influence loan vendor relationships
Support additional initiatives and strategic projects as needed
Maintain utmost confidentiality with all information obtained
Collaborate with partner bank(s) to address new products, risks, and issues related to lending

Skills

Key technologies and capabilities for this role

Regulatory ComplianceRisk ManagementProcess DevelopmentOperations ManagementCompliance TrainingLending RegulationsCross-functional Collaboration

Questions & Answers

Common questions about this position

What is the location or work arrangement for this role?

This information is not specified in the job description.

What is the salary or compensation for the Lending Operations Senior Manager position?

This information is not specified in the job description.

What key skills and experiences are required for this role?

The role requires expertise in regulatory compliance, process development and implementation, risk management, root cause analysis, and collaboration with cross-functional teams including product, engineering, legal, compliance, and risk.

What is the company culture like at Credit Karma?

Credit Karma is a mission-driven company focused on championing financial progress, cultivating a culture of compliance, ethical conduct, and risk awareness while safeguarding reputation and financial stability.

What makes a strong candidate for this Lending Operations Senior Manager role?

A strong candidate will have deep experience in lending operations compliance, ability to lead cross-functional collaboration, and skills in developing processes, conducting root cause analysis, and ensuring regulatory adherence across federal, state, and local levels.

Credit Karma

Provides free credit scores and financial tools

About Credit Karma

Credit Karma provides financial tools and resources to help individuals improve their financial health. The platform offers free access to credit scores, credit monitoring, and personalized recommendations for credit cards and loans, including options for cars, homes, and personal financing. Users can track their credit progress and receive alerts about changes to their credit reports. Unlike many competitors, Credit Karma operates on a freemium model, allowing users to access a wide range of services at no cost while earning revenue through partnerships with financial institutions. The company's goal is to empower its members to achieve their financial goals by providing helpful resources and fostering a sense of ownership and progress in their financial journeys.

Oakland, CaliforniaHeadquarters

2007Year Founded

$358MTotal Funding

ACQUISITIONCompany Stage

Fintech, Cybersecurity, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

401(k) Retirement Plan

Commuter Benefits

Wellness Program

Paid Vacation

Paid Sick Leave

Education Perks

Risks

Increased competition from Walmart-backed FinTech One could challenge Credit Karma's market share.

Integration challenges from Zendrive acquisition may distract from Credit Karma's core objectives.

Intuit's AI advancements could overshadow Credit Karma's financial tools and services.

Differentiation

Credit Karma pioneered free credit scores, setting it apart in personal finance.

The company offers a comprehensive suite of free financial tools and recommendations.

Credit Karma's freemium model generates revenue through partnerships with financial institutions.

Upsides

Credit Karma's acquisition of Zendrive enhances its mobility risk intelligence offerings.

AI-driven financial assistants could inspire Credit Karma to develop personalized financial tools.

Growing digital solutions adoption by SMBs presents expansion opportunities for Credit Karma.

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