Learning Experience Designer at Ironclad

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Contract Lifecycle ManagementIndustries

Requirements

3+ years experience working in Learning Experience Design or related field, strong preference for previous experience at a SaaS company in customer-specific enablement
Proven understanding of agile development, ability to test and iterate based on customer experience, especially in a fast-paced environment with constantly changing priorities
Proficiency with learning management systems (e.g., Thought Industries, Docebo, or similar) and authoring tools (e.g., Articulate 360, Rise, or Captivate)
Strong empathy and desire to understand customer needs and goals; not afraid to roll up your sleeves and dig into data or talk to customers/SMEs
Ability to effectively communicate technical information in a relevant, accessible way
Skilled at building relationships with SMEs and cross-functional stakeholders
Applied knowledge of learning theory, psychology, customer communication, or another related field

Responsibilities

Collaborate closely with product, frontline staff, other designers, and teams across the org to identify how to enable customers more effectively
Develop a keen understanding of learning needs throughout the customer journey and tailor deliverables to those roles and use cases
Design and build enablement materials, which include but are not limited to live training, on-demand video and written content, on-the-job resources, and other dynamic or interactive experiences
Work closely with training delivery instructors to build content and ensure effective handover for new material
Measure the success of enablement initiatives through assessment, customer data, and other inputs
Own and maintain a library of enablement materials on an ongoing basis as the product evolves

Skills

Key technologies and capabilities for this role

Instructional DesignLearning Experience DesignVILTeLearningVideo ProductionIn-Product GuidanceWorkshopsSaaS Training

Questions & Answers

Common questions about this position

Is this position remote or hybrid?

The position is hybrid.

What is the salary range for this role?

This information is not specified in the job description.

What skills and experience are required for the Learning Experience Designer role?

The role requires experience as an instructional designer with a SaaS background, particularly designing training for external users, and comfort designing learning experiences across multiple delivery methods including VILT, video, eLearning, in-product guidance, and workshops.

What is the team structure like for this position?

You will report to the Manager, Learning Experience Design and join an established group of learning designers on the Customer Outcomes team.

What makes a strong candidate for this Learning Experience Designer position?

A strong candidate is an out-of-the-box thinker and experienced instructional designer with SaaS background in designing training for external users, who can collaborate across teams, own key program areas, and create targeted learning experiences to reduce customer effort.

Ironclad

Digital platform for automating contract management

About Ironclad

Ironclad is a digital contracting platform that simplifies and automates the entire contract lifecycle for legal teams in large enterprises and fast-growing companies. The platform allows users to create, automate, and track contracts in a straightforward manner, making it easier for legal departments to handle high-volume contracts efficiently. Unlike traditional contract management systems, Ironclad's user-friendly interface reduces complexity and enhances collaboration within legal teams, enabling them to focus on business growth. The company operates on a subscription-based model, offering various tiers that cater to different business needs, ensuring a steady income stream while providing ongoing support and updates. Ironclad's goal is to transform contract management by streamlining processes and improving connectivity within legal departments.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$325MTotal Funding

SERIES_ECompany Stage

Enterprise Software, LegalIndustries

501-1,000Employees

Benefits

Network of mentors - Receive mentorship from our world-class network of mentors, including founders, salespeople, marketers, engineers, and designers.

Health & wellness - Great health care insurance, monthly fitness reimbursement, and seasonal activities like yoga, surfing, and hikes with our dogs are just some of the ways we help take care of employee health and wellness.

Company retreats - Twice yearly, we retreat to local spots like Tahoe or Wine Country for our company off-sites.

Team events - We bond outside of work over games, happy hours, concerts, and more.

Risks

AI accuracy and security concerns may challenge the adoption of Ironclad's Jurist assistant.

Expansion into enterprise markets increases competition with established players like Bloomberg Law.

Integration with systems like NetSuite may face technical challenges requiring significant resources.

Differentiation

Ironclad automates contract workflows, reducing inefficiencies in traditional contract management systems.

The platform's user-friendly design accelerates high-volume contracts and enhances legal team collaboration.

Ironclad's AI-powered assistant, Jurist, offers real-time legal document editing and transparency.

Upsides

Integration with NetSuite and Salesforce enhances platform interoperability for enterprise clients.

The launch of Ironclad Jurist positions the company as a leader in AI-driven legal tech.

Strategic alliances, like with KPMG Law, open new market opportunities and enhance credibility.

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