Senior Experience Researcher
Thumbtack- Full Time
- Senior (5 to 8 years)
Candidates are required to have 8+ years of hands-on experience conducting UX research in a fast-paced product or technology environment, with demonstrated leadership on strategic projects. Expertise across qualitative and quantitative methods, including usability testing, interviews, and surveys, is essential, along with strong skills in synthesizing complex data into clear insights. Excellent communication skills and experience delivering presentations to drive action across cross-functional teams are also necessary.
The Lead UX Researcher will lead cross-functional research initiatives that shape the product strategy and user experience across critical journeys on the platform, identify research opportunities in collaboration with stakeholders, design and execute mixed-method research, translate research findings into actionable insights, serve as the voice of the customer, and present insights to teams and leadership. Additionally, the role involves mentoring junior researchers and helping scale best practices across the research function.
Online platform connecting freelancers and clients
Upwork connects freelancers with clients looking for various services in the gig economy, which focuses on short-term contracts instead of permanent jobs. The platform allows freelancers to create profiles that showcase their skills, while clients can post job listings for specific projects. Freelancers bid on these projects, and clients choose the best candidates based on proposals and reviews. Upwork earns revenue through service fees charged to freelancers based on their earnings, with a tiered structure that rewards long-term client relationships. The platform also offers premium memberships and additional services for enhanced visibility and access to job listings. Upwork provides tools for time tracking, invoicing, and project management, making it easier for both freelancers and clients to manage their work and payments. The goal of Upwork is to facilitate successful project completion by bridging the gap between freelancers and clients.