UX Research Consultant (6-Month Contract)

Employment Type: Part-time

Position Overview

UserTesting is seeking a UX Research Consultant for a 6-month contract. In this role, you will provide expert research consultations to Premier customers, guiding them through research challenges and enabling data-informed decision-making. You will leverage your deep UX research expertise to conduct one-on-one Power Sessions, offering advice on research methods, test design, and actionable next steps. Additionally, you will support internal teams in maximizing the value of the UserTesting platform for customers.

About UserTesting

UserTesting is the leader in human insight, dedicated to helping organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process. With a robust participant network, AI-powered analysis, expert services, and seamless integrations, UserTesting helps companies eliminate guesswork, align stakeholders, and focus on customer needs. Trusted by over 3,000 organizations worldwide, including 75 of the Fortune 100, UserTesting delivers measurable business outcomes, reduces risk, and enables teams to deliver with confidence. Joining our team means becoming part of a passionate group focused on transforming how companies understand and connect with their customers.

The Premier Services Team

You will be part of the Premier Services team, a group of experienced research consultants and strategists located across multiple regions. The team's objective is to help customers enhance their research impact and maximize their utilization of the UserTesting platform. We collaborate closely with Customer Success, Support, and Product teams to ensure a seamless, human-centered customer experience.

What We’re Looking For

• Deep knowledge of UX research methods and data analysis techniques.
• Experience applying a variety of user-centered research approaches.
• Ability to synthesize customer needs and provide clear, actionable research advice.
• Skilled communicator with a consultative, customer-facing mindset.
• Comfortable working independently and managing your own time effectively.
• Familiarity with the UserTesting platform is a strong plus.
• Experience providing consultative research services is highly valued.
• Educational Background: Bachelor's or Master's degree in a related field (e.g., Human-Computer Interaction, Psychology, Sociology, Interface Design, or Computer Science).
• Experience Level: Extensive experience (3+ years) in UX research, analysis, or a related role.

We encourage you to apply even if you don’t meet every single requirement! We believe diverse perspectives fuel innovation and are committed to building a team that reflects a wide range of backgrounds and experiences.

Application Instructions

Please refer to the original job posting for specific application instructions.