Lead Service Designer : WPP Open - 6 months Contract at WPP

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, Advertising, Creative ServicesIndustries

Requirements

8+ years of progressive experience in Service Design, with a proven track record of delivering impact in large-scale enterprise or global client engagements
Deep expertise in Systems Thinking, Service Offerings, and Service Ecosystem Design
Demonstrated success designing client-facing experiences that drive measurable business value

Responsibilities

Design and optimize end-to-end client journeys for strategic accounts, ensuring a unified, frictionless experience across all WPP Open touchpoints
Apply systems thinking to connect disparate components developed by multiple teams into a cohesive, high-impact client service ecosystem
Identify, codify, and develop core service offerings that streamline processes, enhance interoperability, and deliver measurable business value
Lead collaborative workshops with internal stakeholders and, where appropriate, client representatives to map service blueprints, identify pain points, and co-create solutions
Translate complex workflows into clear, actionable service designs that meet client needs and expectations
Partner with Tech Architects to ensure service designs integrate seamlessly with platform architecture
Work with Agent Designers to embed intelligent, autonomous capabilities into client workflows
Collaborate with Data Architects to leverage data flows and insights that enhance the client experience
Coordinate with Product Designers to align service touchpoints with product interfaces and usability standards
Ensure service design decisions are aligned with client business objectives, improving retention, satisfaction, and account growth
Provide expert guidance on service design best practices, with a focus on their application to high-value client relationships

Skills

Service Design

Journey Mapping

Workflow Design

Service Ecosystems

UX Design

Design Leadership

AI Platforms

Client Experience

WPP

Global marketing and communications services provider

About WPP

WPP operates in the marketing and communications industry, providing a variety of services such as branding, digital marketing, media planning, market research, public relations, and business transformation. Their approach integrates creativity with data and technology, helping clients build strong brands and engage effectively with their audiences. WPP stands out from competitors by focusing on innovation and sustainability, participating in global initiatives like the United Nations Climate Change Conference, and producing thought leadership content like the Atticus Journal. The company's goal is to be a strategic partner for businesses, aiding them in navigating the complexities of modern marketing and achieving their objectives.

London, United KingdomHeadquarters

2015Year Founded

IPOCompany Stage

Consulting, Social ImpactIndustries

10,001+Employees

Risks

Increased competition from Publicis, gaining market share and outperforming WPP in certain areas.

Potential over-reliance on strategic partnerships may limit WPP's flexibility and independence.

Challenges in effectively integrating AI into operations indicate potential gaps in current capabilities.

Differentiation

WPP excels in creative transformation, combining creativity with data and technology.

The company is a leader in sustainability, participating in global initiatives like the UN Climate Change Conference.

WPP's strategic partnerships, such as with Universal Music Group, enhance its unique market offerings.

Upsides

Increased focus on AI-driven marketing solutions enhances WPP's service offerings and client engagement.

Strategic partnerships with music industry leaders provide unique marketing opportunities and vast music access.

Winning the 'Omnichannel Excellence Award' highlights GroupM's leadership in integrated marketing solutions.

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