Lead Retail Indirect Sales at AT&T

Clifton, New Jersey, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, RetailIndustries

Requirements

Typically, a bachelor’s degree
1 to 5 years’ retail, customer-facing, sales experience
2 years sales management experience preferred

Responsibilities

Exceed targeted attainment, drive year-over-year store-level growth and grow door productivity to AT&T Retail performance across 20+ doors
Drive sales results, establish target interlock for geographic area; share best practices with the Authorized Retail district manager and above
Implement strategic and tactical programs to grow AT&T's business inside and outside the retail walls; effectively partner with Authorized Retail management to maximize efforts around door swings both ways
Drive FirstNet, BAT, and Win Local activities within the district
Note the effectiveness of strategic plans for sales growth, review, and make recommendations
Work in partnership with the Authorized Retailer to improve customer experience
Inspect district and retail location(s) plans as to how they will grow their business outside the walls of retail; review the effectiveness of the execution of all strategic plans and make recommendations to the District Manager or above
Develop and share sales best practices, tools, programs, and organizational support needed to ensure productive relationships and sales growth
Collaborate with ATTR leadership regarding “out of the store” sales activity and partner with their Authorized Retailer to determine activities to use in their district
Deliver accurate forecasts, achieve monthly, quarterly, and annual goals, and conduct weekly and monthly alignment meetings with District Managers
Analyze business reports to identify trends and adjust strategic and tactical programs as needed; report findings to district and store management
Assure optimization of available resources to meet and/or exceed sales objectives
Work in partnership with cross-functional organizations to develop sales effectiveness
Assist with preparation for Ops Reviews and be involved with creating an action plan based upon the results of the Ops Review
Ensure training objectives and quarterly training for the district and the retail location(s) meet and exceed expectations; inspect that the training knowledge was retained

Skills

Sales Management

Retail Sales

Business Development

Sales Forecasting

Strategic Planning

Customer Experience

District Management

Performance Optimization

FirstNet

Win Local

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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