Lead, Retail Customer Marketing at Chamberlain Group

Oak Brook, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Marketing, Consumer GoodsIndustries

Requirements

Serve as a thought leader in digital innovation and marketing strategies
Blend of strategic leadership, cross-functional collaboration, and data-driven decision-making skills
Ability to leverage quantitative, qualitative, and trend data to draw insights and inform decisions
Strong relationship-building skills across teams (sales, creative, product, analytics)
Excellent communication skills to articulate strategy, results, and insights to stakeholders
Proactive problem-solving to anticipate challenges, mitigate risks, and identify process improvements
Leadership and mentorship capabilities for direct reports (as applicable)
Professional and technical knowledge maintenance through workshops, publications, networks, and societies
Compliance with health, safety, and confidentiality guidelines

Responsibilities

Develop and execute customer-specific retail media strategies aligned with business goals to drive growth and incrementality
Serve as the retail media lead within the media team, collaborating with agency partners, sales, and analytics for integrated strategies supporting sell-in and sell-through
Act as a digital thought leader, identifying and promoting innovations, sharing insights, and enhancing media approaches
Partner with marketing analytics for clear reporting of media performance, test plans, outcomes, and advanced measurement models
Partner with advertising platforms, research partners, and retail media networks to optimize spend and impact
Provide direction, guidance, and mentorship to direct reports, ensuring alignment, high performance, and collaboration
Oversee day-to-day operations of retail media campaigns, managing efficiency, budget, timelines, and contributing to policy/program development
Build and maintain strong cross-functional relationships to align on strategies and achieve shared goals
Clearly communicate media strategy, results, and insights to internal and external stakeholders
Anticipate challenges, develop proactive measures, and implement process improvements and best practices
Comply with health and safety guidelines, ensure team compliance, and protect company reputation through confidentiality
Contribute to team efforts by accomplishing related results

Skills

Key technologies and capabilities for this role

Retail MediaDigital MarketingMedia StrategyMarketing AnalyticsCross-Functional CollaborationData-Driven Decision-MakingCampaign Performance MeasurementDigital Innovation

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

What is the work location or remote policy for this role?

This information is not specified in the job description.

What key skills are required for the Lead, Retail Customer Marketing role?

The role requires strategic leadership in retail media, cross-functional collaboration, data-driven decision-making, digital innovation, and advanced marketing measurement skills.

What is the company culture like at Chamberlain Group?

The culture emphasizes collaboration, with a focus on cross-functional teamwork, mentorship, and fostering a collaborative team environment aligned with organizational goals.

What makes a strong candidate for this position?

Strong candidates will have experience developing retail media strategies, acting as a digital thought leader, leveraging data for insights, and building cross-functional relationships.

Chamberlain Group

Smart home access control solutions provider

About Chamberlain Group

Chamberlain Group specializes in intelligent access solutions, focusing on smart home connectivity and access control systems. Their main products include garage door openers, commercial door openers, and gate operators, which can be professionally installed or purchased as DIY options for enhanced home security and convenience. The myQ app is a key feature that allows users to control their access points remotely, providing added security and convenience. Unlike many competitors, Chamberlain Group combines high-quality hardware with a smart home ecosystem that supports both direct sales and partnerships with professional installers. The company's goal is to lead in the access solutions market while ensuring customer satisfaction and promoting diversity and inclusion within the workplace.

Oak Brook, IllinoisHeadquarters

1954Year Founded

VENTURE_UNKNOWNCompany Stage

Hardware, Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Recall of LiftMaster myQ panels may harm reputation and consumer trust.

Patent lawsuit against Overhead Door Corporation could lead to financial liabilities.

Cybersecurity risks from automotive integrations may expose vulnerabilities.

Differentiation

Chamberlain Group offers a comprehensive smart home ecosystem with the myQ app.

The company provides both DIY and professionally installed access solutions.

Chamberlain Group has a long history of innovation in access control since 1900.

Upsides

Integration with EV charging stations enhances user convenience and platform utility.

Expansion into smart city infrastructure offers new growth opportunities.

AI-powered predictive maintenance can improve reliability and customer satisfaction.

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