Senior Experience Researcher
ThumbtackSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess deep empathy for users with a relentless determination to do what is right for them, uncovering their motivations, behaviors, and the challenges they face. They should have excellent observational and analytical skills, being able to draw on a large toolkit of both quantitative and qualitative research methodologies.
Responsibilities
The Lead Product Researcher will be responsible for planning and executing user research studies, both moderated and unmoderated, utilizing qualitative and quantitative methods. They will collaborate with cross-functional teams including product managers, designers, engineering, documentation, and analytics teams to create research proposals, understand business needs, research goals, and target customers. The role involves identifying and prioritizing actionable research results and communicating research findings through presentations, posters, graphics, displays, workshops, and wireframes to drive product strategy and design for both new and existing products.
Skills
User Research
Qualitative Research
Quantitative Research
Data Analysis
Cross-Functional Collaboration
Presentation Skills
Agile Methodology
Research Methodologies
Product Strategy
Design Thinking
8x8
Cloud communications and collaboration platform
About 8x8
8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.
Key Metrics
Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees