Lead Product Researcher

Position Overview

• Location Type: Remote
• Employment Type: Full time
• Salary: Not specified

8x8, Inc. (NASDAQ: EGHT) is a leading provider of cloud-based communications and contact center solutions. We help connect people and organizations through seamless communication. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Job Description

As User Researcher, you will be responsible for running remote moderated and unmoderated qualitative and quantitative research studies, analyzing results, and presenting findings. The right candidate should be comfortable working in a fast-paced environment and managing multiple projects.

Requirements

• Deep empathy for users
• Relentless determination to do what is right for users
• Excellent observational and analytical skills
• Experience with both qualitative and quantitative research methodologies
• Ability to collaborate with cross-functional teams
• Experience evangelizing research findings to drive product strategy and design

Responsibilities

• Plan and execute user research in an agile development process using both qualitative and quantitative methods.
• Collaborate with broader teams including product managers, designers, engineering, documentation, and analytics teams.
• Identify and prioritize actionable results based on research.
• Communicate research findings and ensure the insights are translated into actionable direction through presentations, posters, graphics, displays, workshops, and wireframes.

Company Information

• Website: www.8x8.com
• Social Media: LinkedIn, Twitter, Facebook, Instagram