Lead Operations Engineering - Chief of Staff at AT&T

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

Bachelor’s degree in Business Management, Computer Science, Information Systems, or a related field from an accredited institution, or equivalent experience
5-7+ years’ experience with complex technology initiatives involving data analysis, software engineering, and program management
7+ years of experience in large technology environments
Technical proficiency in analytics platforms such as Advanced Excel, Tableau, and PowerBI to develop comprehensive dashboards and reports
Ability to work independently, using good judgment and self-motivation to drive tasks to completion
Combine attention to detail with the ability to comprehend and communicate the “big picture” and strategic goals
Creative problem-solving skills

Responsibilities

Facilitate and coordinate the definition and prioritization of organizational strategic objectives and goals, leveraging an Objectives & Key Results (OKRs) model
Plan and organize strategic sessions, including weekly/bi-weekly staff meetings, quarterly planning sessions, town-halls, and AMA sessions
Build, monitor, and communicate the progress of cross-functional initiatives, including financial planning, budget management, staffing/labor plans, operational reviews, staff calls, and other critical Engineering Operations team activities
Ensure that reporting and dashboards accurately reflect relevant data, clearly informing senior leadership about status and potential obstacles
Actively engage in tasks to ensure the timely completion of deliverables and administrative responsibilities without requiring continual guidance
Manage data analytics and track KPIs, OKRs, and other performance metrics to measure operations performance
Conduct monthly and quarterly tracking and reporting of performance metrics and key accomplishments from various sources and analytics platforms for the Engineering Operations organization
Ensure multi-functional teams are on track to meet and exceed end-of-year goals
Conduct thorough analysis on performance KPIs and OKRs from diverse sources and analytics platforms to ensure the Engineering Operations teams achieve their goals
Develop and maintain accurate and insightful reporting dashboards to keep senior leadership informed about status and potential challenges
Maintain high-quality documentation of performance metrics and progress, ensuring clarity and precision

Skills

OKRs

KPIs

Data Analytics

Dashboards

Strategic Planning

Budget Management

Financial Planning

Cross-Functional Coordination

Performance Tracking

Reporting

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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