Lead Operations Engineering - Chief of Staff at AT&T

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

Bachelor’s degree in Business Management, Computer Science, Information Systems, or a related field from an accredited institution, or equivalent experience
5-7+ years’ experience with complex technology initiatives involving data analysis, software engineering, and program management
7+ years of experience in large technology environments
Technical proficiency in analytics platforms such as Advanced Excel, Tableau, and PowerBI to develop comprehensive dashboards and reports
Ability to work independently, using good judgment and self-motivation to drive tasks to completion
Combine attention to detail with the ability to comprehend and communicate the “big picture” and strategic goals
Creative problem-solving skills

Responsibilities

Facilitate and coordinate the definition and prioritization of organizational strategic objectives and goals, leveraging an Objectives & Key Results (OKRs) model
Plan and organize strategic sessions, including weekly/bi-weekly staff meetings, quarterly planning sessions, town-halls, and AMA sessions
Build, monitor, and communicate the progress of cross-functional initiatives, including financial planning, budget management, staffing/labor plans, operational reviews, staff calls, and other critical Engineering Operations team activities
Ensure that reporting and dashboards accurately reflect relevant data, clearly informing senior leadership about status and potential obstacles
Actively engage in tasks to ensure the timely completion of deliverables and administrative responsibilities without requiring continual guidance
Manage data analytics and track KPIs, OKRs, and other performance metrics to measure operations performance
Conduct monthly and quarterly tracking and reporting of performance metrics and key accomplishments from various sources and analytics platforms for the Engineering Operations organization
Ensure multi-functional teams are on track to meet and exceed end-of-year goals
Conduct thorough analysis on performance KPIs and OKRs from diverse sources and analytics platforms to ensure the Engineering Operations teams achieve their goals
Develop and maintain accurate and insightful reporting dashboards to keep senior leadership informed about status and potential challenges
Maintain high-quality documentation of performance metrics and progress, ensuring clarity and precision

Skills

Key technologies and capabilities for this role

OKRsKPIsData AnalyticsDashboardsStrategic PlanningBudget ManagementFinancial PlanningCross-Functional CoordinationPerformance TrackingReporting

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the work arrangement or location policy for this role?

This information is not specified in the job description.

What key skills are required for the Lead Operations Engineering - Chief of Staff role?

Key skills include strategic planning with OKRs, cross-functional coordination, data analysis, insightful reporting and dashboard management, hands-on leadership, and performance tracking of KPIs and metrics.

What is the company culture like at AT&T for this team?

The Engineering Operations team is committed to delivering groundbreaking, highly resilient, and secure technology solutions, encourages innovative ideas, fearless risk-taking, effective team collaboration through strategic sessions, and reimagining the future of connectivity.

What makes a strong candidate for this Chief of Staff position?

Strong candidates demonstrate creative thinking combining attention to detail with big-picture comprehension, hands-on leadership to complete deliverables without continual guidance, and the ability to manage data analytics, track KPIs/OKRs, and drive cross-functional initiatives to meet goals.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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