Thumbtack

Lead, IT Systems Engineer - AI & Automation

Ontario, Canada

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science or a related field, along with a minimum of 7 years of experience as an IT Systems Engineer, with at least 3 years in a leadership role. Strong experience with workflow automation tools, systems architecture, cloud-hosted services, authentication/access systems, and security principles is required. Experience with Okta, Google Workspace, Atlassian, Slack, Workday, Salesforce, and Netsuite is preferred.

Responsibilities

As a Lead IT Systems Engineer, you will design, build, support, and scale internal IT systems, leveraging automation and AI to improve efficiency and streamline processes. You will be responsible for architecting workflow automation solutions, managing key tools like Okta, Google Workspace, and Atlassian, collaborating with cross-functional teams to implement and maintain integrations, proactively monitoring system health, troubleshooting complex issues, and participating in on-call rotations. You will also manage data, security, and legal governance processes, ensuring compliance with security standards.

Skills

Systems architecture
Workflow automation
Cloud-hosted services
Authentication/access systems
Security
AI tools
IT infrastructure
Automation
Systems support
Infrastructure design

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

Key Metrics

San Francisco, CaliforniaHeadquarters
2008Year Founded
$680.3MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees

Benefits

Remote Work Options
Paid Holidays
Phone/Internet Stipend
Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.
Dependency on RentRedi partnership may risk customer acquisition dynamics.
Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.
The platform offers personalized guidance and cost estimates for various home services.
Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.
$75 million financing boosts technology investment and service expansion.
Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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