Lead - Inside Sales at FreshBooks

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Software, Customer Experience, TechnologyIndustries

Requirements

Proven track record in a high-velocity inbound SaaS sales environment
Deep understanding of the sales lifecycle
Ability to effectively articulate value proposition to prospects (focused on North America/Australia markets)
Highly motivated and customer-centric mindset
Experience owning the full sales cycle, including discovery calls, product demonstrations, proposals, negotiation, and deal closure
Strong pipeline management and forecasting skills to meet/exceed quarterly and annual sales quotas
Ability to identify upsell and cross-sell opportunities
Proficiency in navigating complex organizational structures and engaging decision-makers/influencers
Knowledge of competitive landscape and ability to differentiate offerings
Experience with CRM systems (e.g., Salesforce, HubSpot)
Strong collaboration skills with Marketing, Sales Development, Product, and Customer Success teams
Commitment to continuous learning on industry trends, market developments, and competitors

Responsibilities

Engage with high-volume inbound leads from marketing channels with speed and efficiency
Conduct thorough discovery calls to qualify leads, uncover needs/pain points/objectives, and position SaaS solution
Manage and prioritize inbound lead pipeline to meet/exceed sales quotas
Own full sales cycle: initial inquiry, qualification, product demos, proposals, negotiation, and closure
Deliver compelling, tailored virtual product demonstrations highlighting value and ROI
Consistently meet/exceed individual sales targets and contribute to team revenue goals
Forecast sales accurately and maintain healthy pipeline coverage
Identify upsell/cross-sell opportunities in new accounts
Develop and nurture long-term relationships with prospects/stakeholders as a trusted advisor
Collaborate with Marketing on lead quality and campaign feedback
Work with Sales Development, Product, and Customer Success for seamless experiences
Maintain accurate CRM records of sales activities, pipeline, and customer info
Stay updated on industry trends, market developments, and competitors (North America focus)

Skills

Key technologies and capabilities for this role

Inbound SalesLead QualificationSaaS SalesAccount ExecutiveSales LifecycleRevenue GrowthCustomer-Centric SellingValue Proposition

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position.

What is the salary range for this Lead - Inside Sales role?

This information is not specified in the job description.

What skills and experience are required for this role?

The role requires a proven track record in a high-velocity inbound SaaS sales environment, deep understanding of the sales lifecycle, and the ability to articulate the value proposition effectively.

What is the company culture like at Freshworks?

Freshworks emphasizes a people-first approach to AI, building uncomplicated service software that delivers exceptional customer and employee experiences, with a fresh vision for real impact.

What makes a strong candidate for this position?

A strong candidate is highly motivated, customer-centric, with experience managing high-volume inbound leads, owning the full sales cycle, and consistently meeting sales quotas in SaaS sales.

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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