Lead Implementation Manager at Highspot

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Sales EnablementIndustries

Requirements

Over 10+ years of experience in project management, consulting, client management, professional services, or sales engineering, ideally with a focus on enterprise-level software implementations, including 3-5 years of people management experience
Demonstrated experience providing direct supervision or guidance to individual contributors
Proven track record managing enterprise and strategic (end-to-end) software implementation processes with multiple stakeholders, delivering high-quality results on time
Experience working in a SaaS environment and an ability to gain deep knowledge of product integration with other systems
Excellent written and verbal communication skills, with the ability to effectively engage and support diverse groups, from executives to junior users
Bachelor's degree is required (STEM field preferred)

Responsibilities

Lead and guide a team of Implementation Managers, providing direct supervision, setting clear expectations, and holding team members accountable for their responsibilities
Act as a trusted customer advisor, engaging with stakeholders at all levels, and ensuring customers get the most value from Highspot
Design solutions in collaboration with customers, develop project plans, train users, resolve technical issues and ensure successful, on-time delivery and launch of Highspot solutions that meet customer needs
Coach and develop team members by providing specific, balanced, and timely constructive feedback and ensuring access to appropriate development opportunities
Manage routine operational plans, prioritize tasks, and delegate responsibilities based on team strengths
Work closely with the account team to support the sales process and revenue growth, and collaborate with the engineering team to evolve the product based on customer needs

Skills

Key technologies and capabilities for this role

Team LeadershipProject ManagementCustomer SuccessSaaS ImplementationUser TrainingStakeholder EngagementTechnical TroubleshootingSales Enablement

Questions & Answers

Common questions about this position

What experience is required for the Lead Implementation Manager role?

Candidates need over 10+ years of experience in project management, consulting, client management, professional services, or sales engineering, ideally focused on enterprise-level software implementations, including 3-5 years of people management experience.

What leadership qualifications are needed for this position?

Demonstrated experience providing direct supervision or guidance to individual contributors is required.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Lead Implementation Manager position?

A strong candidate will have a proven track record managing enterprise and strategic end-to-end implementations, along with experience in team leadership, customer advisory, and operational management in software services.

Highspot

AI-powered sales enablement platform

About Highspot

Highspot provides a sales enablement platform that helps sales teams improve their productivity and efficiency. Its main product, Highspot Copilot, is an AI-powered digital assistant that delivers the right content to sales representatives at the right time, enhancing their ability to engage and convert potential buyers. The platform supports sales teams by managing sales content, preparing reps for different selling scenarios, and facilitating personalized interactions through digital sales rooms. Highspot also includes features for onboarding and training sales reps, ensuring they are well-prepared for real-world situations. Unlike many competitors, Highspot focuses on driving measurable outcomes such as increased win rates and reduced ramp time for sales reps. The goal of Highspot is to empower sales teams to close deals more effectively and generate higher revenue.

Seattle, WashingtonHeadquarters

2012Year Founded

$625.1MTotal Funding

SERIES_FCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Medical, dental, vision, disability, & life benefits

Group Retirement Savings Plan (RRSP)

Matching employer contributions (DPSP) with immediate vesting

3 Weeks of Paid Vacation

Generous Holiday Schedule

Quarterly Recharge Fridays

Flexible work schedules

Professional development opportunities

Discounted ClassPass membership

Access to coaches & therapists

2 Volunteer days per year

Risks

Highspot faces competition from larger rivals like Salesforce and Oracle.

Recent layoffs may impact Highspot's operational efficiency and innovation.

Reliance on AI technologies exposes Highspot to data privacy and ethics concerns.

Differentiation

Highspot offers a unified sales enablement platform with AI-driven features.

The platform integrates content management, training, and engagement intelligence for sales teams.

Highspot Copilot enhances sales productivity with AI-powered digital assistance.

Upsides

Highspot is recognized as a leader in the Forrester Wave report Q3 2024.

The partnership with Krisp enhances voice productivity in remote sales environments.

Highspot's Meeting Intelligence improves real-world coaching for better sales outcomes.

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