Lead Director - Transformation Impact and Readiness at CVS Health

Cumberland, Rhode Island, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, FinanceIndustries

Requirements

Change & Execution Agility: Thrives amid shifting priorities; bias for action; resilient through ambiguity and pushback
Process & Systems Thinking: Understands end-to-end process and system impacts; designs for scale and sustainability over workarounds
Collaboration & Influence: Aligns diverse stakeholders

Responsibilities

Build the end-to-end change strategy, stakeholder map, and readiness plan across ERP, planning, and the finance data and analytics program
Define the operating rhythm for readiness: tollgates, checklists, readiness scorecards, and adoption-focused go/no-go criteria
Conduct impact assessments; map personas/roles; define what changes for each role (process, data, controls, tools) and implications for policy/operations
Design and orchestrate a federated model embedded within finance business teams (e.g., FP&A, Controllership, segment finance); equip local super-users with playbooks, training kits, KPIs, and feedback loops
Create the role-based learning strategy (curriculum, learning paths, Train-the-Trainer) and produce enablement assets (job aids, simulations, quick reference); orchestrate content development and delivery using enterprise learning platforms; link UAT/CRP outcomes and cutover scenarios to training content
Work with comms and change teams to build the message architecture and editorial calendar; deliver clear, timely, action-oriented messages
Own the change, communications, and training workstreams for cutover readiness; define adoption-specific go/no-go criteria and “day one” enablement; in hyper care, lead communications and training contributions and coordinate knowledge transition to steady-state support; partner with the peer Cutover & Risk Lead
Establish change readiness and adoption insights (e.g., role readiness, training progress, usage/engagement trends, sentiment, user support signals) and use them to course-correct plans
Identify resistance early; propose mitigation options and trade-offs; escalate decisively with data and implications
Build and lead a high-performing change, training, and readiness team; manage specialist vendors as needed; coach pillar delivery teams on readiness standards; integrate with other communications teams

Skills

Change Management

Stakeholder Engagement

Readiness Assessments

Training Design

SAP S/4

Anaplan

Finance Transformation

Impact Assessment

Super-user Network

Adoption Strategy

FP&A

Controllership

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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