Lead Director Production Support at CVS Health

Scottsdale, Arizona, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

10+ years of healthcare leadership IT work experience in operational transformation for larger scale transactions as well as a fast paced environment
Adept at execution and delivery (planning, delivering, and supporting) skills
Exposure to Cloud, Automation, IT operation modernization
Proven experience in service delivery and monitoring for large portfolios
Experience in building blueprint models in operations
Adept at business intelligence
Adept at collaboration and teamwork
Mastery of problem solving and decision making skills
Mastery of growth mindset (agility and developing yourself and others) skills
Bachelor’s degree or equivalent experience (Highschool diploma plus 4 years relevant work experience)
Certified Information Technology Professional (CITP) preferred
Certified Systems Engineering Professional (CSEP) preferred

Responsibilities

Manage day-to-day operations of the technical support team, ensuring efficient service to end users
Lead the team in processes including documenting solutions, contributing to knowledge bases, and analyzing incident trends to improve processes and enhance user experience
Assist in the management of training and development and broaden key skills of the systems support team through cross-training, certifications, and technology programs
Coach the systems support team on strategic ways to improve response times, reduce manual effort, and enhance productivity
Assess technology systems and review response times and resolution rates to determine the health of system infrastructure and functionality across the organization
Conduct complex evaluations to determine the systems support team's ability to meet goals and deadlines, and handle technology-based incidents
Confer with vendors and service providers to identify technology that supports the requirements for organizational systems
Deliver internal communications to share information on gaps or breakdowns in system infrastructure that may impact the timely resolution of issues
Design an internal evaluation system to assess the effectiveness of budget allocation and resource management for systems support activities
Determine effective ways to measure satisfaction levels of end-users and stakeholders who rely on the systems supported by the organization
Provide guidance, support, and mentorship to team members by assisting with training initiatives, knowledge sharing, and performance evaluations to develop and enhance the skills and competencies of the team

Skills

Incident Management

Knowledge Base Management

Trend Analysis

Team Training

Cross-Training

Certifications

Vendor Management

System Evaluation

IT Infrastructure

Response Time Optimization

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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