Lead Digital Producer (18-Month Contract) at Lush Cosmetics

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Cosmetics, eCommerceIndustries

Requirements

Ability to serve as People Manager for a team of three (two Business Analysts and one Operations Specialist)
Experience overseeing resource allocation and workload distribution across projects
Capability to partner with Global and Local NA Backend Engineering leads on projects and technical processes
Proficiency to step in as SCRUM master and product owner to support Engineering teams
Skills in providing regular updates to management, flagging risks, and maintaining transparency on team performance
Experience conducting regular check-ins with team members for professional growth and project alignment
Ability to establish business processes and recommend improvements
Expertise in evaluating lifecycle of digital projects to meet business objectives and strategy
Collaborative skills to work with Head of Digital Operations, Web Engineering Leads, and peers to implement processes and create templates for consistency and efficiency
Ability to work with BAs and Producers to standardize documentation, reporting, and communication practices
Capability to ensure alignment with cross-functional teams, including designers
Curiosity about opportunities, active listening, effective leadership through analysis and execution of improvements
Comfortable giving and receiving real feedback and support
Adaptability to evolve with business needs, passion for bringing value, leading change, and impacting organizations
Alignment with Lush values (fair-trade sourcing, sustainable communities, environmental activism, giving back)

Responsibilities

Serve as the People Manager for a team of three, including two Business Analysts and one Operations Specialist
Oversee resource allocation between BAs and Digital Producers, ensuring appropriate workload distribution across projects
Partner with the Global and Local NA Backend Engineering leads to support projects and technical processes
As needed, step in as a SCRUM master and product owner to support Engineering teams in driving and defining new work
Serve as the lead contact with management, providing regular updates, flagging risks, and maintaining transparency on team performance
Conduct regular check-ins with team members to support professional growth and project alignment
Establish business processes and recommend improvements
Evaluate lifecycle of digital projects that meet overall business objectives and strategy
Collaborate with the Head of Digital Operations, NA, Web Engineering Leads and peers to implement processes and create templates that improve consistency and efficiency to resolve challenges or process concerns
Work with BAs and Producers to standardize documentation, reporting, and communication practices across projects
Ensure cross-functional teams, including designers

Skills

Key technologies and capabilities for this role

Digital Project ManagementTeam LeadershipProcess ImprovementResource ManagementRisk ManagementStakeholder CommunicationBusiness AnalysisAgile MethodologiesProject ExecutionCollaboration

Questions & Answers

Common questions about this position

What is the duration of this contract position?

This is an 18-month contract role.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What key skills are needed for the Lead Digital Producer role?

The role requires strong leadership skills to manage a team, curiosity about opportunities, active listening, effective feedback giving and receiving, and the ability to lead through analysis and execution of improvement initiatives.

What is the company culture like at Lush Cosmetics?

Lush emphasizes environmental activism, advocacy for animals and people in need, fair-trade sourcing, supporting sustainable communities, and giving back to grassroots organizations, with staff living with purpose and aligning work with personal values.

What makes a strong candidate for this Lead Digital Producer position?

A strong candidate is dynamic, adaptable to business needs, passionate about bringing value and leading change, and thrives in collaboration while managing teams effectively.

Lush Cosmetics

Handmade cosmetics with ethical sourcing practices

About Lush Cosmetics

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Vancouver, CanadaHeadquarters

1994Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer GoodsIndustries

1-10Employees

Benefits

Flexible Work Hours

Employee Discounts

Risks

Collaborations may dilute brand identity and alienate eco-conscious customers.

Third-party delivery services could lead to quality control issues.

New store openings may struggle due to declining foot traffic in malls.

Differentiation

Lush offers handmade cosmetics with a focus on ethical sourcing and sustainability.

The company is known for its 'naked' products, reducing plastic waste significantly.

Lush engages customers through community activities, enhancing brand loyalty.

Upsides

Partnership with DoorDash enhances direct-to-consumer model with faster delivery.

New hair and scalp products align with demand for natural, personalized solutions.

Collaborations with popular franchises attract new demographics and create buzz.

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