Senior Customer Marketing Manager
Fieldguide130,000 - 165,000 USD/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service Software, SaaS / Cloud SoftwareIndustries
Requirements
Candidates should possess a Bachelor's degree and demonstrate at least 5 years of experience in customer engagement, project management, or a related field. Strong communication, coordination, and leadership skills are essential, along with the ability to manage cross-functional teams and effectively communicate with stakeholders.
Responsibilities
The Lead - Customer Engagement will be responsible for coordinating the implementation and deployment of Freshworks’ SaaS products for customers, managing cross-functional teams, and ensuring successful project delivery within agreed-upon timeframes. This includes defining project goals, managing scope and change requests, conducting pre-kickoff and kick-off meetings, developing implementation plans, establishing project plans and milestones, participating in establishing practices and tools, ensuring customer satisfaction, defining resource requirements, coordinating customer visits, and monitoring project progress.
Skills
Project Management
Customer Engagement
Cross-functional Team Coordination
SaaS Implementation
Change Management
Stakeholder Communication
FreshBooks
Cloud-based accounting software for businesses
About FreshBooks
FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.
Key Metrics
Toronto, CanadaHeadquarters
2003Year Founded
$149.6MTotal Funding
DEBTCompany Stage
Consumer Software, FintechIndustries
201-500Employees