Customer Solutions Architect, USA East
AtlanSalary not specified
- Full Time
- Mid-level (3 to 4 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Software / SaaS, Customer Success, BiotechnologyIndustries
Requirements
Candidates should possess a proven track record of delivering cross-functional programs that drive customer and business impact, demonstrating strong organizational skills and the ability to navigate ambiguity effectively.
Responsibilities
The Lead Customer Experience Architect will lead strategic programs across the customer lifecycle, including Customer Journey Mapping, Customer Listening, and renewal or onboarding transformation, while also developing and driving adoption of a shared framework for customer journey stages and success criteria. This role will establish and operate Airtable’s Customer Listening Engine, driving a closed-loop process for customer feedback, and owning cross-org responses to customer issues to address friction points and ensure customer-ready fixes.
Skills
Program Management
Customer Experience Strategy
Cross-functional Leadership
Operational Planning
Customer Insights
Program Design
Execution
Ambiguity Navigation
Airtable
SaaS platform for workflow and data management
About Airtable
Airtable offers a platform that merges spreadsheet and database functionalities, allowing users to manage workflows and data without advanced technical skills. The platform is adaptable for various uses, such as project management and customer relationship management, and enables users to visualize data in multiple formats. Operating on a subscription-based model, Airtable provides different pricing tiers to cater to a wide range of clients, from individuals to large organizations. The company's goal is to empower users to effectively manage their data and workflows, making software creation accessible to everyone.
Key Metrics
San Francisco, CaliforniaHeadquarters
2012Year Founded
$1,315.7MTotal Funding
SERIES_FCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees