Sr. Manager, Customer Advocacy & Growth Initiatives

Position Overview

• Location Type: Remote
• Employment Type: Full time
• Salary: Not specified

Adobe is a global leader in digital experience, empowering creators and businesses to design and deliver exceptional digital experiences. We are committed to creating a diverse and inclusive workplace where everyone is respected and has equal opportunity. This role is a key team member working closely with the global DMe Enterprise sales leadership team to drive strategic customer engagement programs. You will support executive engagement with customers through meetings, events, and field visits, focusing on driving impact, revenue, and customer satisfaction.

Responsibilities

• Drive Sales Leadership field visits by strategically identifying customers with the greatest impact.
• Cascade customer insights and data amongst various functions within the sales organization.
• Manage daily processing of requests, coordination with cross-functional teams for document approvals, and meeting follow-up documentation.
• Create a standardized metrics template to measure the impact of executive engagements.
• Maintain forms, briefs, and templates for daily engagements, establishing global best practices.
• Develop concise, impactful presentations and written communications aligned with DMe vision and strategy.
• Provide insights around customer growth and engagement opportunities, informing business decisions.
• Facilitate workflows to streamline efficiency and communication internally and externally.
• Provide general program management support across the Office of Customer Advocacy & Insights.

What You’ll Do

• Cascade customer insights and data amongst various functions within the sales organization.
• Manage field visits and executive events, including processing requests, coordinating teams, and documenting follow-up.
• Create a standardized metrics template to measure the impact of executive engagements.
• Maintain forms, briefs, and templates for daily engagements, establishing global best practices.
• Develop presentations and written communications aligned with DMe vision and strategy.
• Provide insights around customer growth and engagement opportunities.
• Facilitate workflows to streamline efficiency and communication.

What You Need to Succeed

• Exceptional organizational and project management abilities.
• Ability to influence senior stakeholders regularly and manage without direct authority.
• Strong consulting skills – ability to analyze problems from multiple perspectives.
• Strong knowledge and experience sourcing and working with data and content from Power BI.