Responsibilities

As a Principal Engagement Manager, the individual will be responsible for managing key internal and external initiatives to add value to customers and drive organizational innovation. This includes delivering project implementations, managing customer projects, coordinating cross-functional teams and senior-level executives, providing regular updates to customers and internal teams, initiating and participating in strategic initiatives, developing value propositions, mentoring team members, identifying and resolving gaps between plans and actuals, and facilitating meetings and retrospectives. The role also requires strong customer orientation, critical thinking, negotiation skills, and the ability to learn quickly and adapt to new information.