Lead Client Solutions Executive 3 CNV at AT&T

Dallas, Texas, United States

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$74,900 – $141,100Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

Advanced understanding of sales principles, practices, products, and services
Ability to manage large, complex sales with light supervision
Responsible for higher-than-average sales quota or territory
Effective communication skills
Advanced data analysis skills
Extensive experience and problem-solving skills
Ability to work in the field conducting customer visits and collaborate from assigned office when not in the field

Responsibilities

Identify, build, and maintain long-term client relationships; understand needs, utilize consultative skills to close sales, ensure satisfaction and loyalty, and deliver tailored presentations
Develop and implement effective sales strategies to generate new opportunities and expand/retain existing accounts, meeting or exceeding revenue targets
Stay informed about market trends, competitors, and industry developments to identify sales opportunities and maintain a competitive edge
Develop and submit detailed responses to Requests for Proposals (RFPs), ensuring alignment with client needs and company capabilities
Support resolution of customer disputes and account discrepancies, providing effective solutions to billing, installation, and other customer issues
Drive revenue growth by strategically managing client relationships, generating new and existing sales, and delivering AT&T products, services, and/or solutions to address customers’ strategic business priorities
Introduce new products, lead training, and mentor colleagues

Skills

Key technologies and capabilities for this role

SalesClient Relationship ManagementRevenue GrowthBusiness DevelopmentCustomer VisitsStrategic SalesAT&T ProductsTelecommunications Solutions

Questions & Answers

Common questions about this position

What is the salary range for the Senior Client Solutions Executive role?

Senior Client Solutions Executives earn between $74,900 - $141,100. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

What is the work arrangement for this sales position?

Sales employees will concentrate on acquiring new business and conducting customer visits in the field. When not in the field, they are expected to collaborate with their team from their assigned office location, if available.

What key skills are needed for this role?

The role requires consultative sales skills to build client relationships, strategic sales strategy development to drive revenue growth, and market analysis to identify opportunities. Additional skills include RFP response management and customer dispute resolution.

What benefits are offered for this position?

Benefits include medical/dental/vision coverage, 401(k) plan, tuition reimbursement, paid time off and holidays (at least 23 days vacation and 9 holidays), paid parental and caregiver leave, adoption reimbursement, disability benefits, life insurance, and employee discounts up to 50% on AT&T services.

What does the company culture look like for this team?

You'll lead transformation surrounded by trailblazing industry leaders, be empowered to go above and beyond through company-sponsored initiatives, and connect via employee groups. The culture emphasizes collaboration with the team and making a difference as part of a global leader in communications and technology.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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