Lead Business Process Analyst

Employment Type: Full-time

Position Overview

The Lead Business Process Analyst is responsible for developing and executing digital solution success plans, managing digital solutions for assigned divisions, and driving e-commerce strategies. This role involves collaboration with various departments to create customer-specific solutions, provide data-driven insights, and ensure the successful deployment and adoption of digital offerings.

Responsibilities

• Develop digital solution success plans with specific objectives and key milestones.
• Manage the scope, cost, and support of digital solutions for assigned division customers, with input from subject matter experts.
• Build a global e-commerce strategy in collaboration with other divisions to adapt and offer the latest e-commerce products to customers.
• Lead training sessions and develop training materials for territory managers and other users on the usage of digital offerings.
• Collaborate with marketing and engineering to develop customer-specific digital solution suites, program proposals, and financials.
• Provide business and customer insights by developing and enhancing Power BI reports to offer account-level insights to customers and division leadership.
• Ensure successful deployment of digital solutions and digital success plans.
• Track project implementation and report progress to stakeholders.
• Support corporate account managers in communicating digital programs to assigned accounts.
• Manage the lifecycle of MS Dynamics globally.
• Continuously improve digital solution suite management and execution processes.
• Promote the value of company digital programs to customers and internal stakeholders.
• Provide change leadership expertise to ensure digital solution change action plans are executed.
• Deliver adequate digital solution training to customers, field associates, and sales teams.
• Deploy and support digital water treatment solutions and programs in Commercial Laundries.
• Develop and implement strategies for disaster recovery and business continuity.
• Lead the launch and execution of continued WPI installation and coordinate launches.

Minimum Qualifications

• Option 1: Master’s degree in Business Administration, Computer Science, Information Technology, or a related field (or foreign education equivalent), plus three (3) years of experience in:
  • Analyzing requirements
  • Conducting stakeholder analysis
  • Mapping system interactions
  • Creating business requirements documents
• Option 2: Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field (or foreign education equivalent), plus five (5) years of experience in:
  • Analyzing requirements
  • Conducting stakeholder analysis
  • Mapping system interactions
  • Creating business requirements documents

Demonstrated Expertise (DE) Required

• Providing business requirements for system application development using Azure DevOps or JIRA/JIRA Align.
• Data analysis and reporting using SQL, Snowflake, and Power BI.
• Creating wireframes using Balsamiq, MS Visio, and Mockup tools to depict business and data flows.
• Providing analysis and solutions for system enhancements and automation efficiency, assessing information, defining key facts and issues, identifying potential problems, and reengineering the Business Process (BPR).
• Creating training materials and leading training sessions with internal and external stakeholders.

Compensation and Benefits

• Annual Compensation Range: $126,381.00 - $157,100 per year
  • Note: Compensation is determined by factors such as experience, education, training, and geography.
• Benefits:
  • Medical, Dental, Vision
  • Life Insurance, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance
  • Auto Insurance, Home Insurance, Pet Insurance
  • Identity Theft Protection
  • Short-term and Long-term Disability
  • 401k, Pension Plans
  • Retirement Health Care Benefits
  • Short-term Incentives
  • Vacation (12 days)
  • Holidays
  • Parental Leave
  • Employee Stock Purchase Plans (Full-Time Associates)
  • Discount on Day Care Services and Caregiver Services
  • Adoption Assistance
  • Group Legal Services
  • Employee Assistance Program
  • Employee Discount Program
  • Education Assistance Program
  • On-Site Childcare