[Remote] Senior Technical Consultant (Integrations/AI), Platform Products Expert Implementation Services at ServiceNow

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, Artificial IntelligenceIndustries

Requirements

Candidates must have at least 5 years of configuration/development experience with complex integration technologies and demonstrated ability to influence and consult in varied customer environments. They should possess thought leadership in solving business process and technical problems, maintain at least two ServiceNow mainline CIS certifications, and hold a ServiceNow Certified Application Developer (CAD) certification. Experience with architecting systems integrations and creating high-level architecture diagrams is also required.

Responsibilities

The Principal Technical Consultant will act as a functional and technical expert, configuring ServiceNow Integrations based on best practices to accelerate customer business outcomes. They will design and implement integrations between ServiceNow and third-party platforms, resolve errors, provide support, and develop procedures for complex system overlaps. Responsibilities include leveraging AI in work processes, devising integration development plans and architectures, implementing ServiceNow AI offerings, developing solutions based on user requirements, coordinating with other developers, ensuring best practices, acting as an SME for integration and AI issues, checking and correcting data conflicts, analyzing and improving instance configurations, and identifying, debugging, and advising on system errors or architecture issues.

Skills

Integrations

ServiceNow Platform

Cloud-based platforms

Programming

Coding languages

Frameworks

System configuration

Problem-solving

Error resolution

Technical support

System architecture

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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