Technical Writer
KustomerSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
E-commerce, Software Documentation, Technical CommunicationIndustries
Requirements
Candidates should possess 2-3 years of experience in technical writing, demonstrating a semi-senior or senior level of expertise. E-commerce knowledge, including an understanding of order flows, integrations, and platforms like NetSuite, Shopify, and 3PLs, is desirable. Strong content structuring and organization skills are required, along with the ability to efficiently categorize, index, and maintain documentation. Excellent clear and concise writing skills are necessary to translate complex technical concepts into accessible content.
Responsibilities
The Technical Writer will develop and maintain documentation for three core user journeys: Day 0 (Configuration & setup), Day 1 (Operational oversight), and for Developers (API documentation, SDK guidance, and building new integrations). They will externalize the SDK framework to make it accessible to outside developers, establish a prescriptive approach to cataloging and prioritizing fragmented knowledge, and ensure documentation is user-friendly, actionable, and regularly updated. The role involves collaborating with product managers, engineers, and support teams to gather technical details and translate them into clear content, working with design tools like Figma, Markdown, and HTML, and researching industry trends and customer feedback to continuously improve content.
Skills
Technical Writing
API Documentation
SDK Guidance
Content Development
Knowledge Management
User Experience
Documentation Structuring
Pipe17
Cloud-based ecommerce order automation platform
About Pipe17
Pipe17 provides a cloud infrastructure that focuses on automating omnichannel order operations for ecommerce businesses. It facilitates the seamless management of order and inventory across various channels without the need for coding expertise. This company is an excellent place to work because it supports major retail and ecommerce integration, demonstrating a strong position in retail technology. Its workforce benefits from a technologically robust environment that encourages problem-solving and operational efficiency, ideal for professionals seeking to advance in ecommerce solutions and technology.
Key Metrics
Seattle, WashingtonHeadquarters
2019Year Founded
$22.9MTotal Funding
SERIES_ACompany Stage
Consumer Software, Enterprise Software, Consumer GoodsIndustries
11-50Employees