Knowledge Management Specialist, Legal Technology & AI at Workday

Costa Rica

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Technology, AIIndustries

Requirements

2+ years of experience in knowledge management, legal operations, paralegal studies, library science

Responsibilities

Develop and maintain a centralized, intuitive knowledge base for the Legal team, including organizing playbooks, templates, training materials, and other digital collateral to ensure they are easily accessible and up-to-date
Collaborate with legal professionals to identify knowledge gaps and drive the creation of new, high-value content, transforming tacit knowledge into explicit, reusable assets
Provide collective governance for the network of subject matter experts, establishing processes to ensure consistency, accuracy, and accountability in knowledge contributions
Take ownership of web-based knowledge platforms, ensuring a seamless and engaging user experience for the entire legal department
Act as a key contributor to departmental communications by assisting in the drafting, editing, and dissemination of internal newsletters, team updates, and key announcements
Champion the adoption of AI-driven knowledge tools, working closely with the Director of Legal Technology & AI to identify, test, and implement solutions that enhance search, automate content tagging, and provide intelligent insights from data
Monitor usage analytics to understand how team members interact with knowledge resources, and use this data to recommend and implement continuous improvements

Skills

Knowledge Management

Legal Technology

Knowledge Architecture

Content Management

Legal Compliance

Information Governance

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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