Senior Lead Instructional Designer
BrightseedSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Training & DevelopmentIndustries
Requirements
Candidates should possess at least 3 years of experience in knowledge management, training, or instructional design, ideally within a contact center or customer service environment, and hold a Bachelor’s degree or equivalent relevant experience. Strong writing skills are required, along with familiarity with knowledge management platforms, learning management systems (LMS), and documentation tools.
Responsibilities
The Knowledge and Training Specialist will develop, update, and maintain the knowledge management system, ensuring content is accurate, accessible, and up to date; collaborate cross-functionally to capture and document best practices, policies, and procedures; design and refine training materials including guides, presentations, videos, and e-learning modules for onboarding and continuous learning; facilitate training sessions for new hires and existing employees to promote consistency and service excellence; gather and evaluate feedback to improve training effectiveness and knowledge resources; measure the impact of training programs and materials, continuously iterating to enhance effectiveness; and partner with subject matter experts to ensure content aligns with company goals, compliance needs, and industry standards.
Skills
Writing
Communication
Presentation
Knowledge Management Platforms
Learning Management Systems
Documentation Tools
Organizational Skills
Time Management
Sidecar Health
Affordable health insurance with price transparency
About Sidecar Health
Sidecar Health provides health insurance plans that focus on affordability and transparency, including options compliant with the Affordable Care Act (ACA). The company allows members to see average cash prices for medical services upfront, helping them make informed decisions and avoid unexpected costs. Revenue is generated through member premiums, which cover medical expenses, while also benefiting from the difference between negotiated cash prices and premiums. Sidecar Health's goal is to empower members to take control of their healthcare expenses with straightforward and cost-effective insurance options.
El Segundo, CaliforniaHeadquarters
2018Year Founded
$319.1MTotal Funding
SERIES_DCompany Stage
Financial Services, HealthcareIndustries
201-500Employees