Responsibilities

The Knowledge and Training Specialist will develop, update, and maintain the knowledge management system, ensuring content is accurate, accessible, and up to date; collaborate cross-functionally to capture and document best practices, policies, and procedures; design and refine training materials including guides, presentations, videos, and e-learning modules for onboarding and continuous learning; facilitate training sessions for new hires and existing employees to promote consistency and service excellence; gather and evaluate feedback to improve training effectiveness and knowledge resources; measure the impact of training programs and materials, continuously iterating to enhance effectiveness; and partner with subject matter experts to ensure content aligns with company goals, compliance needs, and industry standards.