Keyholder - Royal Ridge Center Rack at Nordstrom

Nashua, New Hampshire, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

High level of ownership, accountability, and initiative
Ability to identify opportunities that benefit the customer and build solutions that meet customers’ expectations, including resolving issues
Ability to quickly adapt to new initiatives, concepts, and services within the store
Proven success in working in a fast-paced environment with the ability to multi-task
Ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds
Basic understanding of technology tools and computer applications such as Microsoft Outlook, Excel, and more
Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching
Frequent use of hands for grasping, fine manipulation, pushing, and pulling
Ability to handle bulky and awkwardly shaped items, including reaching and lifting above the head
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Responsibilities

Support a team of employees to ensure operational tasks and procedures are successful, including opening and closing routines, while keeping the customer at the center
Lead by example - set and exceed personal and company goals while emphasizing outstanding customer service
Support employees to deliver outstanding customer service by teaching and training
Share knowledge of fashion and inform customers about upcoming events, Nordstrom gift cards, Nordstrom Rewards program, and mailing list
Assist in maintaining selling floors and stockrooms organized
Complete all inventory processes, ensuring merchandise is properly checked in and accurately ticketed
Assist in maintaining clean and organized selling floors and stockrooms

Skills

Key technologies and capabilities for this role

Customer ServiceSalesInventory ManagementTeam LeadershipRetail OperationsMicrosoft OutlookMicrosoft ExcelStockroom Organization

Questions & Answers

Common questions about this position

What benefits does Nordstrom offer to Keyholder employees?

Nordstrom offers medical/vision, dental, retirement, paid time away, life insurance, disability, merchandise discount, and EAP resources.

Is this Keyholder position remote or on-site?

This information is not specified in the job description.

What salary or compensation can I expect for the Keyholder role?

This information is not specified in the job description.

What skills and qualities are required for the Keyholder position?

Key requirements include a high level of ownership, accountability, and initiative; ability to identify customer opportunities and resolve issues; quick adaptability to new initiatives; proven success in fast-paced multitasking environments; and basic understanding of technology tools like Microsoft Outlook and Excel.

What makes a strong candidate for the Keyholder role at Nordstrom?

Strong candidates are motivated, detail-oriented, committed to outstanding customer service, able to lead by example, support teams through training, and handle operational tasks like inventory and store organization in a fast-paced environment.

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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