Keyholder - Lexington Ave. at Warby Parker

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

Professional retail experience at a customer-focused company, plus 6+ months in a management position
Exceptional interpersonal and communication skills to deliver top-notch customer service
Cool under pressure and able to adapt quickly
A go-getter with an entrepreneurial spirit
Curious and eager to learn
A team player who is passionate about helping customers and teammates alike
An innovative, proactive problem-solver
Proud of your work and self-motivated to be a top performer
Able to bring a positive, fun energy to the workplace, even when working long hours
Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Responsibilities

Communicate Warby Parker's values and brand philosophy to customers
Promote an efficient, inclusive, and service-minded retail environment
Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
Open and close the store
Help foster an inclusive culture by treating customers and colleagues with respect

Skills

Key technologies and capabilities for this role

Retail SalesCustomer ServiceTeam LeadershipStore OperationsProduct KnowledgeCommunication SkillsProblem-Solving

Questions & Answers

Common questions about this position

What is the pay range for the Keyholder position?

The hourly pay range is $20 - $23 USD, and the role is eligible for a cash bonus as part of the total compensation package, with details discussed during the application process.

Is this Keyholder role remote or in-office?

This is an in-store retail position at the Lexington Ave. location, requiring face-to-face customer interactions across Warby Parker retail locations in the U.S. and Canada.

What skills and experience are required for this role?

Candidates need professional retail experience at a customer-focused company plus 6+ months in a management position, exceptional interpersonal and communication skills, and the ability to stay cool under pressure while adapting quickly.

What is the company culture like at Warby Parker?

Warby Parker promotes an efficient, inclusive, and service-minded retail environment, fostering a culture of respect for customers and colleagues, with an emphasis on upbeat, flexible team players who bring positive energy.

What benefits are offered to full-time Keyholders?

Full-time employees receive health, vision, and dental insurance, life and AD&D insurance, paid time off, paid holidays, retirement savings with company match, parental leave, short-term disability, EAP, bereavement leave, optical education reimbursement, snack pantry, and more.

Warby Parker

Direct-to-consumer affordable eyewear retailer

About Warby Parker

Warby Parker offers stylish and high-quality prescription glasses and sunglasses directly to consumers at affordable prices, starting at $95, which includes lenses. Their unique Home Try-On program allows customers to select five frames to try at home for free, making the shopping experience convenient and reducing the challenges of buying eyewear online. Unlike traditional retailers, Warby Parker combines online and physical retail channels, allowing customers to try on frames in person at their stores. The company also has a social mission, distributing a pair of glasses to someone in need for every pair sold, which enhances their brand reputation and customer loyalty. Warby Parker's focus on affordability, convenience, and social responsibility sets it apart in the eyewear market.

New York City, New YorkHeadquarters

2010Year Founded

$842.9MTotal Funding

IPOCompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Parental Leave

Short-term Disability

Employee Assistance Program

Bereavement Leave

Optical Education Reimbursement

Snack Pantry

Risks

Competition from online retailers like Zenni Optical could erode market share.

Expansion into physical stores may increase operational costs and financial strain.

Supply chain disruptions could impact Warby Parker's inventory levels.

Differentiation

Warby Parker offers a unique Home Try-On program for customer convenience.

The company combines affordability with high-quality, stylish eyewear products.

Warby Parker's social mission enhances its brand reputation and customer loyalty.

Upsides

Increased demand for blue light lenses boosts Warby Parker's sales potential.

Growing ethical consumerism aligns with Warby Parker's social mission, enhancing brand value.

AR technology can improve Warby Parker's Home Try-On program, reducing return rates.

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