Keyholder - Greene St. at Warby Parker

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Backed by professional retail experience at a customer-focused company, plus 6+ months in a management position
Equipped with exceptional interpersonal and communication skills to deliver top-notch customer service
Cool under pressure and able to adapt quickly
A go-getter with an entrepreneurial spirit
Curious and eager to learn
A team player who is passionate about helping customers and teammates alike
An innovative, proactive problem-solver
Proud of your work and self-motivated to be a top performer
Able to bring a positive, fun energy to the workplace, even when working long hours
Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Responsibilities

Communicate Warby Parker's values and brand philosophy to customers
Promote an efficient, inclusive, and service-minded retail environment
Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
Open and close the store
Help foster an inclusive culture by treating customers and colleagues with respect

Skills

Key technologies and capabilities for this role

Retail SalesCustomer ServiceProduct KnowledgeStore OperationsTeam LeadershipSales Supervision

Questions & Answers

Common questions about this position

What is the pay range for the Keyholder position?

The pay range is $20 - $23 USD per hour, and the role is also eligible for a cash bonus as part of the total compensation package.

What benefits are offered to full-time employees?

Benefits include health, vision, and dental insurance, life and AD&D insurance, paid time off, paid holidays, retirement savings plan with company match, parental leave, short-term disability, Employee Assistance Program, bereavement leave, optical education reimbursement, snack pantry, and more.

Is this a remote position or does it require working in a store?

This is an in-store retail position at the Greene St. location, involving face-to-face customer interactions, opening and closing the store, and leading operations on the sales floor.

What experience and skills are required for this role?

Candidates need professional retail experience at a customer-focused company plus 6+ months in a management position, exceptional interpersonal and communication skills, ability to stay cool under pressure, and an entrepreneurial, innovative mindset.

What does Warby Parker value in team members and the work environment?

Warby Parker values an upbeat, flexible team player who leads by example, fosters an inclusive culture, communicates the brand's values, and brings positive energy even during long hours.

Warby Parker

Direct-to-consumer affordable eyewear retailer

About Warby Parker

Warby Parker offers stylish and high-quality prescription glasses and sunglasses directly to consumers at affordable prices, starting at $95, which includes lenses. Their unique Home Try-On program allows customers to select five frames to try at home for free, making the shopping experience convenient and reducing the challenges of buying eyewear online. Unlike traditional retailers, Warby Parker combines online and physical retail channels, allowing customers to try on frames in person at their stores. The company also has a social mission, distributing a pair of glasses to someone in need for every pair sold, which enhances their brand reputation and customer loyalty. Warby Parker's focus on affordability, convenience, and social responsibility sets it apart in the eyewear market.

New York City, New YorkHeadquarters

2010Year Founded

$842.9MTotal Funding

IPOCompany Stage

Consumer GoodsIndustries

1,001-5,000Employees