Key Account Manager | Mid at Nord Security

Vilnius, Vilnius County, Lithuania

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€28,800 – €38,400Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SaaS, TechnologyIndustries

Requirements

Strong knowledge of customer relationship management and sales principles
Proven experience in a B2B or sales environment, preferably in technology or SaaS sectors
Excellent written and verbal communication skills in English
Ability to understand customer needs, deliver value, and build long-term partnerships
Proactive, self-motivated, and capable of identifying upsell and cross-sell opportunities of different B2B products
Experience using CRM software (e.g., Salesforce) is a plus
Strong organizational and time management skills

Responsibilities

Develop and maintain strong relationships with key customers to understand their business needs and objectives
Provide ongoing account management and sales support to the existing customer base to ensure their retention
Identify and pursue new sales opportunities within existing accounts
Keep customers informed about product updates, new features, and enhancements
Manage customer relationship data effectively within the CRM system (e.g., Salesforce)
Collaborate cross-functionally with other departments to ensure customer success and satisfaction
Document processes, customer interactions, and best practices to ensure knowledge sharing and consistency
Contribute to the continuous improvement of customer engagement strategies and initiatives

Skills

Salesforce

CRM

B2B Sales

Account Management

SaaS

Upsell

Cross-sell

Nord Security

Cybersecurity services for individuals and businesses

About Nord Security

Nord Security provides a variety of cybersecurity products aimed at protecting both individuals and businesses from online threats. Their main offerings include NordVPN, which is a virtual private network that ensures secure internet access through advanced encryption and threat protection, making it popular among millions of users. For businesses, NordLayer offers a tailored cybersecurity solution that allows secure access to the internet and company resources while helping organizations comply with various regulations. Additionally, NordLocker is an encrypted cloud storage service that enables users to securely sync, back up, and share files, utilizing strong cryptography for data protection. Unlike many competitors, Nord Security combines multiple cybersecurity services into a single subscription model, making it easier for users to manage their online safety and data privacy.

Vilnius, LithuaniaHeadquarters

2012Year Founded

$194.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

1,001-5,000Employees

Benefits

Health Insurance

Mental Health Support

Professional Development Budget

Flexible Work Hours

Additional Paid Leave

Risks

Emerging VPN providers offering lower prices could erode Nord Security's market share.

Rapid evolution of cyber threats may strain Nord Security's resources.

Expansion into eSIM technology could face regulatory challenges in different countries.

Differentiation

Nord Security offers a comprehensive cybersecurity package with advanced threat protection.

NordLayer provides businesses with secure internet access and compliance support.

NordLocker uses state-of-the-art cryptography for secure cloud storage.

Upsides

Nord Security's partnership with Bango enhances distribution through telecom channels.

The global VPN market is expected to grow significantly, benefiting NordVPN.

Demand for secure remote work solutions boosts Nord Security's business products.

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