Key Account Manager I at Favor

Texas, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Delivery Services, RetailIndustries

Requirements

A related degree or comparable formal training, certification, or work experience
3+ years of experience in Sales or Account Management
Proven experience growing partnerships with enterprise level accounts incrementally over time
Excellent analytical and critical thinking skills
Understands how to own a book of business and drive it towards success
Expert written and verbal communication skills with demonstrated ability to communicate via phone and email (both internally and externally)
Experience owning and executing projects from ideation to completion
Time management and organizational skills with the ability to manage competing priorities and meet deadlines
Proficient in G-suite and Salesforce (or similar CRM)

Responsibilities

Manage and grow a book of business for Favor’s enterprise level partners including National brands and Convenience
Represent Favor and ensure high quality customer service by proactively reaching out to clients, responding quickly to concerns or questions, and quickly solving problems based on strategic prioritization
Understand Merchant Partner needs and build and create actionable plans utilizing data, to deliver results to our top Merchant Partners
Develop a deep expertise around on-demand service, our competitors, our markets, and how it impacts our Merchant Partners
Work cross-functionally with internal teams to represent and promote our Merchant Partner needs and ensure they have the best possible experience working with Favor
Help create a partnership process to ensure a great experience working with Favor and guide partnerships through marketplace and last-mile products and services
Identify merchants who could benefit from a higher tier package, missing partnered locations, meaningful co-branding, and/or various promotions, and engage in the appropriate sales conversations and negotiations
Draft, negotiate, and send agreements or proposals for new growth opportunities, including unique marketing proposals coordinated with Favor’s Marketing team
Consistently achieve monthly, quarterly, and yearly goals
Review and report on customer retention, business opportunity and market trends to understand and react to the challenges impacting our merchants
Develop medium to long-range sales plans and prepare strategies to protect, grow, and diversify the relationship with a defined group of existing customers

Skills

account management

customer service

sales negotiations

data analysis

cross-functional collaboration

strategic planning

market analysis

proposal drafting

merchant partnerships

on-demand services

Favor

On-demand delivery service connecting local businesses

About Favor

Favor Delivery operates in the on-demand delivery market, primarily in Texas, providing a variety of products from food and beverages to everyday essentials directly to customers' homes. The service partners with local businesses, such as restaurants and retail stores, to offer a diverse selection of items. Favor Delivery targets busy professionals, families, and individuals who value the convenience of delivery over shopping in person. The company stands out from competitors like DoorDash and Uber Eats by focusing on hyper-local markets and building strong relationships with local businesses while also supporting community initiatives, including promoting Black-owned businesses and LGBTQI communities. Favor generates revenue through delivery fees charged to customers, service fees from partner businesses, and promotional partnerships with local brands.

Austin, TexasHeadquarters

2013Year Founded

$34MTotal Funding

SERIES_BCompany Stage

Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Professional Development Budget

Flexible Work Hours

Risks

Increased competition from DoorDash and Uber Eats threatens Favor's market share in Texas.

Rising operational costs, including fuel and labor, may impact Favor's profitability.

Dependence on H-E-B poses a risk if partnership dynamics change or H-E-B develops its own platform.

Differentiation

Favor focuses on hyper-local markets within Texas, fostering strong local business relationships.

The company actively supports community initiatives, resonating with socially conscious consumers.

Favor's exclusive partnership with H-E-B enhances its grocery delivery offerings.

Upsides

Favor's H-E-B Now feature offers fast grocery delivery with no fees on orders over $25.

The company's community support initiatives strengthen its brand loyalty among Texans.

Favor's Order-In Experts program enhances customer engagement and local cuisine discovery.

Land your dream remote job 3x faster with AI

Try Jobo Free