Key Account Manager at Jobber

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Home ServicesIndustries

Requirements

Passion for empowering small businesses and aligning with Jobber's mission
Excitement to build and contribute to a new Key Account Management department
Ability to obsess over largest customers, drive growth, and deliver high-level outcomes
Skills in relationship-building, addressing pain points, and acting as a trusted advisor/consultant
Experience or capability in managing high-value client portfolios focused on revenue growth (e.g., GPV, lifetime value)

Responsibilities

Manage and grow a portfolio of existing high-value clients, focusing on increasing Gross Payment Volume (GPV)
Work with Jobber’s largest customers to identify upsell and cross-sell opportunities, emphasizing expansion, retention, payment processing volume, relationship-building, and addressing pain points
Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations to optimize use of Jobber's products and services, especially payments-related
Increase gross payment volume and overall customer lifetime value of assigned accounts, including cross-selling other Jobber products
Collaborate with internal departments (e.g., product, risk, support) to ensure seamless and consistent customer experience
Provide feedback and suggestions to the product team on improving features and functionality based on customer needs
Develop and implement best practices and processes for the Key Account Management department

Skills

Account Management

Customer Success

Relationship Building

Customer Retention

Business Development

Jobber

SaaS platform for home service management

About Jobber

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Edmonton, CanadaHeadquarters

2011Year Founded

$180.7MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Professional Development Budget

Wellness Program

Risks

Increased competition from AI-driven platforms may reduce Jobber's market share.

Economic fluctuations could impact small businesses' ability to afford Jobber's services.

Integration issues with third-party services may lead to customer dissatisfaction.

Differentiation

Jobber offers a comprehensive SaaS platform for home service businesses.

The platform integrates AI tools like Jobber Copilot for enhanced decision-making.

Jobber's subscription model includes features like quoting, scheduling, and invoicing.

Upsides

Jobber's AI-powered Copilot enhances business strategies and operations.

The partnership with Stripe offers embedded financial services for better cash flow management.

Jobber's new marketing tools help businesses grow through online reviews and campaigns.

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