Key Account Manager at Jobber

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Home ServicesIndustries

Requirements

Passion for empowering small businesses and aligning with Jobber's mission
Excitement to build and contribute to a new Key Account Management department
Ability to obsess over largest customers, drive growth, and deliver high-level outcomes
Skills in relationship-building, addressing pain points, and acting as a trusted advisor/consultant
Experience or capability in managing high-value client portfolios focused on revenue growth (e.g., GPV, lifetime value)

Responsibilities

Manage and grow a portfolio of existing high-value clients, focusing on increasing Gross Payment Volume (GPV)
Work with Jobber’s largest customers to identify upsell and cross-sell opportunities, emphasizing expansion, retention, payment processing volume, relationship-building, and addressing pain points
Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations to optimize use of Jobber's products and services, especially payments-related
Increase gross payment volume and overall customer lifetime value of assigned accounts, including cross-selling other Jobber products
Collaborate with internal departments (e.g., product, risk, support) to ensure seamless and consistent customer experience
Provide feedback and suggestions to the product team on improving features and functionality based on customer needs
Develop and implement best practices and processes for the Key Account Management department

Skills

Key technologies and capabilities for this role

Account ManagementCustomer SuccessRelationship BuildingCustomer RetentionBusiness Development

Questions & Answers

Common questions about this position

What is the company culture like at Jobber?

Jobber's culture emphasizes transparency, inclusivity, collaboration, and innovation, and has been recognized by Great Place to Work and Canada’s Most Admired Corporate Cultures. The Key Account Management team lives the values of Be Humble, Be Supportive, and Give a Shit, celebrating, motivating, and challenging each other daily.

What does the Key Account Management team do?

The team obsesses over Jobber's largest customers, helping them improve their businesses and delivering on the mission to make people in small businesses more successful. They focus on supporting growth, development, and driving performance.

What are the main responsibilities of a Key Account Manager?

Key Account Managers manage and grow a portfolio of high-value clients to increase their Gross Payment Volume (GPV), act as trusted advisors to help clients achieve business goals, and contribute to building a new department focused on high-level customer outcomes.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Jobber

SaaS platform for home service management

About Jobber

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Edmonton, CanadaHeadquarters

2011Year Founded

$180.7MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Professional Development Budget

Wellness Program

Risks

Increased competition from AI-driven platforms may reduce Jobber's market share.

Economic fluctuations could impact small businesses' ability to afford Jobber's services.

Integration issues with third-party services may lead to customer dissatisfaction.

Differentiation

Jobber offers a comprehensive SaaS platform for home service businesses.

The platform integrates AI tools like Jobber Copilot for enhanced decision-making.

Jobber's subscription model includes features like quoting, scheduling, and invoicing.

Upsides

Jobber's AI-powered Copilot enhances business strategies and operations.

The partnership with Stripe offers embedded financial services for better cash flow management.

Jobber's new marketing tools help businesses grow through online reviews and campaigns.

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